Customer Services Team Supervisor
Monday to Friday - Full Time - Permanent
£23,000 - £24,000 P/A + Full Company Benefits
Dynamite Recruitment is currently recruiting for a growing company based on the outskirts of Eastleigh who is looking for a Customer Services Team Supervisor to join their business.
- Managing the support team on a day to day basis ensuring the team is meeting their KPI's and SLA's are being met.
- Conducting 1-2-1's, reviewing staffing arrangements and assisting in recruitment
- Monitoring calls and conducting quality auditing regularly.
- Booking and running regular team meetings, preparing in advance for the nature of the meeting and ensuring that minutes taken are accessible to all those in attendance.
- Coaching, training and mentoring the team on a day to day basis to encourage them to work to their full potential.
- Completing the teams rota, authorising holiday and handling sickness/absence and covering for your staff in their absence.
- Stepping in and covering for other Supervisors/Team Managers in their absence.
- Placing orders for stationary and supplement requirements and monitoring the equipment in the department to ensure it's working to it's full potential.
- Reporting in to the Customer Services Manager and attending management meetings when required.
Working core business hours, you will work 9am to 5pm Monday to Friday.
The Ideal Candidate:
- Must have previous team management/supervisory experience from an office or call centre/contact centre environment.
- Must be familiar with driving a team to work towards KPI's, SLA's and other daily targets.
- Will need to have a hands on approach and be prepared to lead by example and step in where required.
- Will need to be familiar with handling recruitment needs, conducting 1-2-1's and dealing with day to day people management challenges.
- Must be proactive, positive, a strong communicator and very organised!
For more information, please apply now or contact Abby Neal at Dynamite Recruitment!!
Key Words: Manager, Team Manager, Supervisor, Team Leader, Assistant Manager, Coach, Mentor, Management, Support, Customer Services, Admin, Administration, 1-2-1's, KPI's, Quality Auditing, Staffing, Recruitment, Processes, Full Time, Eastleigh,
Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.