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Customer Services Team Supervisor

Customer Services Team Supervisor

Job Title: Customer Services Team Supervisor
Contract Type: Permanent
Location: Eastleigh, Hampshire
Industry:
Salary: £23000.00 - £24000.00 per annum + Full Company Benefits
Start Date: ASAP
Reference: BBBH4359_1517409218
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Job Published: January 31, 2018 14:33

Job Description

Customer Services Team Supervisor

Monday to Friday - Full Time - Permanent

£23,000 - £24,000 P/A + Full Company Benefits

Dynamite Recruitment is currently recruiting for a growing company based on the outskirts of Eastleigh who is looking for a Customer Services Team Supervisor to join their business.

The Role:

  • Managing the support team on a day to day basis ensuring the team is meeting their KPI's and SLA's are being met.
  • Conducting 1-2-1's, reviewing staffing arrangements and assisting in recruitment
  • Monitoring calls and conducting quality auditing regularly.
  • Booking and running regular team meetings, preparing in advance for the nature of the meeting and ensuring that minutes taken are accessible to all those in attendance.
  • Coaching, training and mentoring the team on a day to day basis to encourage them to work to their full potential.
  • Completing the teams rota, authorising holiday and handling sickness/absence and covering for your staff in their absence.
  • Stepping in and covering for other Supervisors/Team Managers in their absence.
  • Placing orders for stationary and supplement requirements and monitoring the equipment in the department to ensure it's working to it's full potential.
  • Reporting in to the Customer Services Manager and attending management meetings when required.

The Hours:

Working core business hours, you will need to work either 8am to 4pm, 8.30am to 4.30pm or 9am to 5pm Monday to Friday.

The Ideal Candidate:

  • Must have previous team management/supervisory experience from an office or call centre/contact centre environment.
  • Must be familiar with driving a team to work towards KPI's, SLA's and other daily targets.
  • Will need to have a hands on approach and be prepared to lead by example and step in where required.
  • Will need to be familiar with handling recruitment needs, conducting 1-2-1's and dealing with day to day people management challenges.
  • Must be proactive, positive, a strong communicator and very organised!

For more information, please apply now or contact Abby Neal at Dynamite Recruitment!!

Key Words: Manager, Team Manager, Supervisor, Team Leader, Assistant Manager, Coach, Mentor, Management, Support, Customer Services, Admin, Administration, 1-2-1's, KPI's, Quality Auditing, Staffing, Recruitment, Processes, Full Time, Eastleigh,

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.