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Customer Services / Complaints / Payments Advisor

Customer Services / Complaints / Payments Advisor

Job Title: Customer Services / Complaints / Payments Advisor
Contract Type: Temporary
Location: Fareham, Hampshire
Industry:
Salary: Up to £10.00 per hour
Start Date: ASAP
Reference: BBBH5482_1551450376
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Job Published: March 01, 2019 14:26

Job Description


Customer Services /Complaints /Payment Adviser

Location: Whiteley

Duration: Full time Temporary - 3 months

Hours of work: Monday to Friday core working hours

Salary:£10.00ph


Dynamite Recruitment's long-standing client have a fantastic opportunity for a confident and experienced customer service advisor to join their team on a temporary basis.


Within this position you will assist customers on the telephone with their needs , manage any complaints and also advise on payment arrangements

You will receive inbound calls however will also make outbound calls and respond to emails

You will need to be confident in holding difficult conversations at times and happy to deal with a wide variety of calls

Key duties will include

  • Making outbound calls to follow up and chase customers regarding outstanding information
  • Respond to customer's needs from inbound calls
  • Respond professionally to emails
  • Advisor on payment information
  • Manage complaints
  • Complete administration


The successful candidate will possess the following key skills:

  • Confident telephone manner
  • Strong IT skills and use of programs including Excel, Word and CRM systems
  • A positive "can-do" attitude
  • Is happy to make outbound calls and hold challenging conversations
  • Ability to stay calm and focussed
  • Ability to pick up new systems quickly
  • Is patient, tactful, diplomatic and approachable
  • Delivers to high standards - time, cost, quality, efficiency and value


To be considered for this opportunity please send your CV ASAP.

Key words , Complaints , PPI , Debt , Customer Service , Payments ,

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.