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Customer Services Coordinator

Vacancy Title: Customer Services Coordinator
Contract Type: Temporary
Location: Basingstoke, Hampshire
Industry:
Salary: £18000 - £20000 per annum + excellent benefits
Start Date: ASAP
Duration: Temp to Perm
REF: BBBH4776_1533733824
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Vacancy Published: 13 days ago

Vacancy Description


Customer Services Coordinator

Salary: £18,000 - £20,000 plus great benefits
Location: Basingstoke
Hours of work: 09:00am to 18:00pm Monday to Friday

This is a temporary to remain permanent position to start ASAP

Dynamite Recruitment is currently recruiting for an industry leading business that are looking for an enthusiastic Customer Service Executive and Coordinator to join their team.
You will support business customers on the telephone daily with general needs and see the process through to completion. This will include liaising with third parties to schedule and plan routes and deliveries and manage any issues that may arise during this time
Key duties will include the following

  • Assisting in the daily operations, and working to offer a high level of customer services to one of their biggest clients
  • Handling incoming calls with a friendly and positive manner and dealing with all requests efficiently
  • Adding and changing data on the company's internal systems
  • Liaise with other colleagues in the other service centres located across the UK
  • Answering any invoicing or delivery queries
  • Data entry and administrative tasks
  • Handling complex and pressured situations calmly and confidently
  • Ensuring customers get promised call backs and email correspondence
  • General office duties


The Ideal Candidate:

  • Must have previous customer service experience from an office based/control centre environment
  • Must have strong IT skills and been accurate when typing/doing administrative tasks
  • Must have a strong telephone manner and be used to managing customer relationships
  • Needs to be flexible to take on any extra tasks at short notice or commit to overtime if required

Dynamite Recruitment Solutions Ltd is acting as an Employment Business in relation to this vacancy.