Vacancy Description
Customer Service Advisor & Administrator – Hybrid working
Hybrid : You will need to be in the offices full time for your training however once completed you will be able to work 2 days from home and three days in the offices
Location : Portsmouth
Hours of work: You will work 37.5 hours a week and between the hours of 8am and 5pm on a rota
Week 1 = 8am to 4.30
Week 2 = 8.30 to 5pm
You will be asked to work two Saturday mornings for three hours a month bit this will be paid at an additional £50.00 per shift and this can be done at home
Salary :£20000 - £20500 starting salary
Dynamite recruitment is working in partnership with a hugely successful and very well-established independent business who are based in Portsmouth
Our client provides a unique and very specialist service to their customers and due to huge success are now looking to expand
As a result we are now supporting them in the recruitment for Customer Service Executives and Administrators
This position is a very varied role whereby you manage caseloads and support your client with various tasks
As a Customer Service Advisor & Administrator you will be required to
The ideal Customer Service Executive / Administrator will have / be
INDDYN
Hybrid : You will need to be in the offices full time for your training however once completed you will be able to work 2 days from home and three days in the offices
Location : Portsmouth
Hours of work: You will work 37.5 hours a week and between the hours of 8am and 5pm on a rota
Week 1 = 8am to 4.30
Week 2 = 8.30 to 5pm
You will be asked to work two Saturday mornings for three hours a month bit this will be paid at an additional £50.00 per shift and this can be done at home
Salary :£20000 - £20500 starting salary
- Plus, fantastic benefits which include :
- Supportive and tailored training
- Hybrid working
- Independent family run business
- 30 days holiday including bank holidays which will rise to a maximum of 38 days with length of service
- You will also get your birthday off as an additional day
- Annual pay reviews
- Fantastic career progression
- Free car parking
- Easily accessible on public transport
- Pension scheme
- Benefits schemes is under review and set to increase
- You will receive a salary increase once you pass probation
Dynamite recruitment is working in partnership with a hugely successful and very well-established independent business who are based in Portsmouth
Our client provides a unique and very specialist service to their customers and due to huge success are now looking to expand
As a result we are now supporting them in the recruitment for Customer Service Executives and Administrators
This position is a very varied role whereby you manage caseloads and support your client with various tasks
As a Customer Service Advisor & Administrator you will be required to
- Request references both verbally and in writing from clients
- The aim will be to manage cases from start to finish and complete a number of checks for your client
- To manage inbound and outbound calls with professionalism
- To manage inbound and outbound emails with professionalism
- To cross check documents and raise any issues or findings
- To priories workloads and be able to work to tight deadlines and SLA agreements
- To upload case files and client information with accuracy to the system
- To chase outstanding documents
- To help the customer with their journey
- To manage any general enquiries
- To complete general administration
The ideal Customer Service Executive / Administrator will have / be
- Previous customer service experience and pride themselves on going the extra mile
- Will have the ability to prioritise and work to deadlines
- Will be able to multitask
- Will have good communication skills
- Will have excellent attention to detail
- Will have excellent verbal and written communication skills
- Will be able to retain customer information successfully and follow instruction
INDDYN