customer services

Job Title: customer services
Contract Type: Temporary
Location: Portsmouth
Reference: 1047437
Contact Email:
Job Published: March 22, 2021 12:02

Job Description

Customer Services – Temporary
This is a temporary position to start Immediately for three months . There may be opportunities for a permanent position thereafter for those who may be keen to be considered
Dynamite Recruitment is currently working in partnership with a very well established business based in Portsmouth
Start Date: We have two start dates for this position , 29th March and 6th April 2021
Salary : £8.50 - £9.00 per hour
Hours of work : Full time , predominately 9AM to 5PM however may need to work 8 til 8pm at some point with potential of Saturdays later down the line
As a Customer Service Advisor you will be responsible for assisting customer’s with general enquiries via email and on the telephone
You will need to be able to adapt to various customer needs as they can vary from enquiry to enquiry
Key duties will include the following :

  • Working within a specialist team assisting customers with general enquiries regarding their products
  • Receiving inbound calls from customers with general enquiries related to products and services
  • Responding to customer emails professionally and within agreed SLA agreements
  • Liaising with third parties to investigate into customer enquiries and provide solutions
  • Updating customers via the telephone and email where necessary
  • To encourage customers to take additional products and services where there could be a benefit to doing so – very soft upsell
  • Administration to support customers enquiries
The ideal person will have the following
  • Must have good customer service skills
  • Will have good computer skills
  • Be competent in using a computer
  • Will be positive and adaptable to change
To be considered please submit your CV Immediately