Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9kew5hbwl0zs1yzwnydwl0bwvudc9qcgcvc2jhbm5lci1kzwzhdwx0lmpwzyjdxq

Vacancy Title: Customer Service Executive
Contract Type: Permanent
Location: Petersfield
Industry:
Salary: 19000 rising to 22000
REF: 1040817
Contact Name: fran curtis
Contact Email: contact@dynamiterecruitment.com
Vacancy Published: about 5 hours ago

Vacancy Description

Customer Service Executive 

Location: Petersfield

Salary: £19500 - £22000 plus fantastic benefits which include the following:  
  • 25 days annual leave + bank holidays
  • Fully Covid secure
  • Sick Pay at full pay 1-20 days, half pay between 21-40 days.
  • Auto Enrolment Pension Scheme
  • Life Assurance 4 x your basic salary
  • Long Term Disability Insurance (after 2 years’ service)
  • On-going Training and Professional Development
  • Free to use gymnasium & keep fit classes (after induction)
  • Weekly, fresh fruit supply provided by the business.
  • Free tea, coffee
  • Free to use Barney Bikes.
  • Flexi working hours.
Hours: 37.5 hours a week – you must be flexible between the hours of 8am and 8pm Monday to Friday although current shifts will finish at 6.30pm You must be flexible to work 3 in five Saturdays on a rota basis between 9am and 5.30pm Dynamite Recruitment is proud to be working in partnership with a very well established business who are based in Petersfield  

Our client pride themselves on their excellent customer services and as a result are now expanding their customer service / call centre team to support with huge growth plans

It’s a great time to join the business if you are looking to work hard, deliver excellent customer services and have a fantastic future ahead of you! As Customer Service Advisor you will assist a variety of customers on a daily basis via the telephone with their needs
Each requirement will vary, and no two days will be the same

Your key duties will include the following:
  • Act as a main point of contact for customers via email and on the telephone
  • Being patient with customers and taking the time necessary to deal with all queries effectively.
  • Establishing a strong relationship with customers in order to understand their needs.
  • Identify and work with vulnerable customers or customers in difficulty appropriately, acting with the utmost compassion and professionalism.
  • Support customers in finding an appropriate resolution where they are facing financial difficulties.
  • Handle and aim to resolve customer complaints, promptly, in line with regulations and company policies.
  • Processing of partial and full financial settlements, when requested by the customer.
  • Liaising with all other departments within the business, and third parties to manage expectations.
  • Complete administration to support the above
  The ideal candidate will have the following:
  • We are seeking individuals with a strong sense of Customer Service and the ability to support a wide variety of customers.
  • We are seeking someone with good customer service experience.
  • You will have good computer skills, be PC literate and
  • You will have the ability to assist with sensitive situations.
  • You will have the ability to manage a difficult customer where necessary.
  • You must be organised and able to multitask.
 This is a fantastic opportunity not to be missed, to be considered please submit your CV Immediately