Customer Service Executive _ IMMEDIATE START AVAILABLE
You will have the opportunity to use the company bus service from Chichester train station - covers all shifts
Hours of work: 37.5 hours a week
Shift rota's between 07:45am - 8:00pm Monday to Friday
Weekends may be required on an occasional basis , therefore flexibility to be able to support where necessary
Dynamite Recruitment is currently working in partnership with a well-established and unique service provider based in the Chichester area.
Our client provide a specialist service to their customers and due to a busy period our client are now looking to recruit temporary customer service advisors to join the business immediately on a temporary ongoing basis.
We are looking for individuals to start in June and work with the business until September
As a Customer Service Advisor you will responsible for working within a specialist department as a helpdesk adviser . You will take calls from customers who require immediate support and will need to assist them as best as you possibly can.
You will deal with a wide variety of calls and customers and therefore need to be very adaptable whilst being able to provide an outstanding service to the customer
As a Customer Service Advisor you will be required to
- Providing first class customer service when dealing with incoming calls and emails from a variety of customers
- Demonstrate your ability to show empathy and be compassionate towards customers in stressful and potentially upsetting situations.
- Coordinate with third parties to ensure the customer is fully supported.
- Take accurate information from your customer to establish the level of urgency required
- Process highly confidential and accurate information onto the internal system
- Complete administration to support the above
- Work efficiently and effectively at all times.
The Candidate will have
- An excellent telephone manner
- Excellent customer service at all times
- Previous experience of working with the general public in some form
- Be computer literate and have strong attention to detail
- Will be available to start in June and commit until September
. This is a fantastic company, providing an outstanding service and who has impeccable reputation within its industry.
Key words: Customer Service, student, graduate, administration,call centre
Dynamite Recruitment Solutions Ltd is acting as an Employment Business in relation to this vacancy.