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Customer Service / Helpdesk

Job Title: Customer Service / Helpdesk
Contract Type: Temporary
Location: Fareham
Industry:
Salary: 9.00-9.25 per hour
Reference: 100525900
Contact Name: fran curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: May 05, 2021 15:16

Job Description

Customer Service Advisor/Helpdesk 
 
Salary: £9.00 - £9.25 per hour

Plus you will review an additional £150 approximately for out of hours support 
which is where you will take a laptop and mobile home every 6 weeks in case of any out of hour emergencies.
If you have to deal with any emergencies you will then also receive overtime rates of pay on top

Location: Segensworth – the offices are filly PPE protected to the highest of standards

Hours of work : Full time core hours Monday to Friday , shifts will be either 8am to 4 pm , 9am to 5pm or 10am to 6pm
You will be required to support with an on call service however this is infrequent and only managed on skeleton staff (as discussed above )

Start date: NOW 

As a Customer Service Advisor/Helpdesk advisor you will be responsible for the following :
 
  • To act as a first point of contact for customers via the telephone and assist them professionally with their needs
  • To act as a main point of contact for customers via email / to manage the internal email inbox
  • To respond to all customer enquiries in a timely and professional manner at all times.
  • To liaise with third parties to manage customer expectations 
  • To process requests for the rental or the purchase of goods
  • Assist with On-call escalations as required
  • To upload and maintain customers records using the internal system
  • To manage stock levels
  • To ensure that all documentation has been sent and uploaded to support with customers enquiries
  • To complete general administration
 
The ideal Customer Service Advisor will have / be 
  • Good communication skills and experienceContinue
  • Have experience in assisting customers within an office environment/call centre – MUST have telephone-based customer service experience
  • Will have good organisational skills
  • Will have good administration skills and experience
  • Will be confident and have a can-do attitude
To be considered please submit your CV Immediately