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Customer Service Representative

Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Permanent
Location: Southampton, Hampshire
Industry:
Salary: Bonus & Benefits
Start Date: ASAP
Reference: BBBH4701_1535962824
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Job Published: September 03, 2018 09:20

Job Description

Customer Service Representative

Negotiable Salary + Yearly Bonus & Benefits

Monday to Friday - 9am - 5pm

Dynamite Recruitment is delighted to represent this corporate client in recruiting a Customer Service Representative to join their Southampton based team.

The Role:

  • Speak with new and existing customers, set up new policies and renew or transfer existing ones
  • Discuss policy renewals with customers encouraging them to stay with the company
  • Take occasional inbound calls from customers looking to enquire about new policies
  • Handle client queries, claims and invoice issues efficiently to provide a high level of service at all times
  • Generate quotations, create new policies on the system and make sure all the necessary information is on the system
  • Adhere to FCA guidelines and follow compliance regulations

The Ideal Candidate:

  • Must have previous experience of working in a financially regulated or financial services organisation such as insurance, banking, investments, mortgages or claims.
  • Must have strong customer services skills
  • Must have strong administration and IT skills.
  • Will need to be a good team player and be well organised!

This is an ideal role for someone looking to continue their career within the Financial Services industry. This is a fantastic foot in the door with a growing organisation. There will be plenty of career progression opportunities available in the future!!

For more information, please contact Amy West at Dynamite Recruitment or apply now!

Key Words: customer services, customer service, administrator, administration, financial services, FCA, FSA, banking, insurance, claims, investments, mortgages, PMI, personal lines, financially regulated, coordinator, representative, advisor, executive, full time

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.