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Vacancy Title: Customer Service Representative
Contract Type: Contract
Location: England
Industry:
Salary: £20,000 - £21,000
REF: 1188745
Contact Email: contact@dynamiterecruitment.com
Vacancy Published: 18 days ago

Vacancy Description

Customer Service Representative
40 hours split over 7 days
Work From Home Opportunity
£21,000
 
Dynamite Recruitment are pleased to be recruiting for our client based in London that are looking for experienced Customer Service Representatives for this Work From Home opportunity.
 
This global industry leading business are looking for:
  • Have experience in a customer service role and dealing with customers over the telephone and electronically
  • Have experience working in an operations team, especially if in a transport or logistics company.
 
Your duties will include:
  • Oversee driver operations to ensure the smooth running of their services by liaising directly with drivers in conjunction with the tracking and management tools
  • Provide telephone and live chat support for ‘on-the-day’ questions and issues from customers
  • Identify and resolve any ‘on-the-day’ issues regarding drivers, vehicles and service changes.
  • Monitor and answer live chat and social media queries to drive booking conversion and answer questions
  • Support with the development of FAQs and other self-service educational products for the drivers, operators and customers
 
You should be:
  • Personable and patient
  • Keen eye for detail
  • A strong communicator
  • Motivated by helping customers and receiving great customer feedback
  • Able to think on your feet
  • Very comfortable with using technology, online communication tools and social media
  • Flexible - in terms of working hours and way of working
  • Be able to work remotely in a professional and safe environment to do so.
 
If this sounds like your next role, please get in touch with Shannon Preston at Dynamite Recruitment on 02392 455422