Customer Service Expert

Job Title: Customer Service Expert
Contract Type: Permanent
Location: Southampton
Reference: 631813
Job Published: February 11, 2020 10:15

Job Description

Customer Service Expert
Location: Southampton
Salary: £££Competitive Basic Salary + Yearly Bonus!!
Hours of work: Monday to Friday - 9am to 5pm
  • Annual performance related bonus
  • 25 days' annual leave + bank holidays!
  • Private Medical Insurance and many more!

Dynamite Recruitment is delighted to represent this corporate client in recruiting a Customer Service Expert to join their Southampton based team.

This is an ideal role for someone looking to continue their career within the Financial Services industry as there will be plenty of career progression and fully funded training opportunities available in the future!!
Please note - this is NOT working in a call centre! 

As the Customer Service Expert, you will be:
  • Supporting your Account Managers with day to day tasks relating to the clients’ accounts
  • Discussing policy renewals with customers and supporting the Account Managers with client retention
  • Taking inbound calls from customers/clients and dealing with their enquiries
  • Generating quotations, creating new policies on the system and making sure all the necessary information is on the system
  • Discussing pricing and quotations with third parties and negotiating the best rates possible for the customers
  • Adhering to FCA guidelines and following compliance regulations

The ideal Customer Service Expert:
  • Must have previous experience of working in a financially regulated or financial services organisation such as insurance, banking, investments or claims
  • Must have strong customer services and communication skills
  • Will need great attention to detail and accuracy
  • Must have strong administration and IT skills
  • Will need to be a real team player and be well organised!

To be considered for this role, please submit your CV and then call Amy at Dynamite Recruitment!!

Key words: financial services, FSA, FCA, Insurance, Banking, Claims, Investments, Mortgages, Customer services, customer service, admin, administration, administrator, coordinator, account handler, customers, clients, data entry,