Customer Service Executive - Travel Industry

Job Title: Customer Service Executive - Travel Industry
Contract Type: Permanent
Location: Chichester, West Sussex
Salary: Up to £17000.00 per annum + excellent benefits
Start Date: ASAP
Reference: BBBH5766_1560175567
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: June 10, 2019 15:06

Job Description

Travel Insurance Claims Advisor
Location: Funtington, Chichester, West Sussex - they offer a free bus service from central Chichester to the site every day !
To be considered for this position you must be able to start 28th May 2019
Hours: 37.5 hours per week, 8-4pm, 9-5pm, 10-6pm, 12-8pm on a rostered pattern, weekends also involved with days in lieu given back.
Salary: £17,000 starting salary with an opportunity for this to rise every 6 months for the first two years , totalling to £20200 per annum
If you speak another language fluently you will also receive an extra £948.00 and if you have more than one language you will receive £1781.00
Benefits include: -

  • Free use of a mini bus to and from Chichester to assist you in travelling to work
  • Free car parking for those who drive
  • An opportunity to receive a pay rise every 6 months for the next two years
  • Career development and progression
  • Free fully equipped gym onsite (including Tennis Court, Pool Table and Table Tennis)
  • Free international travel insurance
  • Company Pension
  • 28 days holiday
  • Onsite doctors and nurses
  • Bonus scheme
  • Cycle to work Scheme
  • Eye care vouchers
  • Additional language bonus available for those who are fluent in another language £948.00 per annum

Dynamite Recruitment is proud to be working in partnership with a very well-established travel insurance related business based in the Chichester area.

Due to growth our client is looking to recruit Travel Claims Advisor to support within their contact centre and assist customers in managing their claims
As a Claims Advisor you will be responsible for the following tasks

  • Receive in-coming correspondence and calls from customers, clients and brokers relating to travel insurance claims
  • Ensure all relevant information is captured and updated on the system for each customer
  • Interpretation and application of policy wordings to specific claim scenarios
  • Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
  • Liaise with 3rd parties in relation to resolving queries and process claims
  • Ensure all documentation relating to a case is attained and uploaded both timely and accurately
  • Input data to our claims management system

Experience & Skills

  • Previous experience of working in the claims environment would be desirable
  • An ability to stay calm, confident and focussed while handling high numbers of incoming calls
  • The ability to reassure others and display high levels of empathy
  • A passion for helping other people who are distressed or anxious
  • Competent at using complex computer systems
  • Numerate and able to understand and process information quickly
  • Literate with the ability to tailor communication suitable for the appropriate audience
  • High levels of attention to detail

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

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