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Customer Service Executive - Remote working

Job Title: Customer Service Executive - Remote working
Contract Type: Permanent
Location: Hampshire
Industry:
Salary: 18500 -23000
Reference: 12028590011
Contact Name: fran curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: April 12, 2022 17:31

Job Description

Customer Service Executive – Remote working 
 
Hours: shifts between 8-8 + 1 in 3 weekends  will be required able to consider remote working
Location: Remote working including your training 

Salary: UP TO £23000
Plus you would receive a language allowance should you speak a fluent language / several languages of between £950 and £2350.00 additional on top of your basic salary + benefits including
  • Free on-site parking 
  • Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more.
  • Free annual travel insurance (subject to qualifying criteria)
  • Discount on your home and motor insurance
  • Salary supplements for using an additional language
  • Annual Bonus scheme of approx 5%
  • Fully equipped gym and other social club facilities.
Dynamite Recruitment is working alongside an internationally recognised company that is looking for confident Customer Service Executive to join their team on a permanent basis.

Due to growth our client is looking to recruit Customer Service Advisors  to support within their contact centre and assist customers in managing their claims

As a Customer Service Advisor,/ Case manager  you will be responsible for the following tasks
  • Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims
  • Managing a portfolio of cases , where you will be responsible for assisting customers from the initial point of contact through to completion 
  • Ensure all relevant information is captured and updated on the system for each customer
  • Accurately assess claims in line with policy terms and conditions.
  • Pay valid claims quickly without unnecessary delay.
  • Ensure customers who aren't covered are informed at the first opportunity,
  • Assess and raise awareness of any fraudulent activity
  • To empathise with customers and ensure that you are there to support them at a very challenging time
  • Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
  • Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible
  • Ensure all documentation relating to a case is attained and uploaded both timely and accurately
  • Input data to a claims management system with a high level of accuracy
 
The ideal Customer Service Advisor will have
  • Previous experience within in telephone based customer service position ,or  Insurance claims , handing challenging customers on the telephone is required 
  • High levels of personal resilience
  • Must be able to multi-task.
  • First-class verbal and written communication skills
  • Must be comfortable with navigating computer systems (full training will be given)
  • High levels of pro-activity; good organisation and planning skills
  • Great team player 
  • An ability to stay calm, confident and focussed while handling high numbers of incoming calls
  • The ability to reassure others and display high levels of empathy
  • Competent at using complex computer systems
  • Numerate and able to understand and process information quickly
  • Literate with the ability to tailor communication suitable for the appropriate audience
  • High levels of attention to detail
Desirable
  • Multilingual – our client provide support all across the world and therefore another language would be desirable although this isn’t essential,
  • Previous experience of working in the claims environment would be desirable although this isn’t essential
INDDYN