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Customer Service Executive & Administration

Job Title: Customer Service Executive & Administration
Contract Type: Temporary
Location: Southampton
Industry:
Salary: 10.00-10.50 per hour rising to £24500
Reference: 10033
Contact Name: fran curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: August 24, 2022 17:01

Job Description

 
Customer Service Executive & Administrator - Hybrid working 
 
Location: Eastleigh/ Hybrid - you would work three days from home and two days in the office
 
Hours of work: Monday to Friday 37 hours per week between the hours of 9am and 6pm 
 
Salary: £10.50-£11.50 

Start date: ASAP
 
Duration: Ongoing

Dynamite Recruitment is delighted to be working in partnership with a well-established property service based in Eastleigh and due to business growth throughout 2022 our client is looking for a Customer Service Advisor to join their already successful team.
 
As a Customer Service Advisor, you will provide an excellent and suitable service to all clients via email on the telephone and via live chat

Key duties and responsibilities:

  • To assist customers with a variety of enquiries via email and on the telephone 
  • To liaise with developers and solicitors to manage expectations
  • To manage Facebook , twitter and live chat enquiries. 
  • To provide excellent front-line service and take ownership of any enquires from customers through to completion
  • To liaise with third parties to manage customers' expectations .
  • To update customers and third parties.
  • To update the internal system with customer details and legal documents
  • To complete general administration, update the database, manage emails, data processing.
The ideal Customer Service Executive and Administrator will have/be
  • Previous customer service experience
  • be confident on the telephone
  • Good communication skills and be very customer focused 
  • Be computer literate including Microsoft package
  • Have a positive, ‘can do’ attitude.
  • Be available asap
If interested, please make contact with Fran at Dynamite Recruitment on 02392455422. 

INDDYN