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Vacancy Title: Customer Service Executive
Contract Type: Contract
Location: London
Industry:
REF: 1314568
Contact Name: Fran Curtis
Contact Email: fran.curtis@dynamiterecruitment.com
Vacancy Published: 17 days ago

Vacancy Description

Customer Service Executive– 12 months FTC / Hybrid
 
Location: Finsbury London, EC2
 
Salary: £26,000 - £30,000
 
Fantastic hours of – 8:30am – 5:30pm, Monday – Friday, no bank holidays
 
Contract Length: 12 months minimum
 
Dynamite recruitment is currently working in partnership with a very well-established service provider who are based in central London. Our client are an award-winning business who are independently owned and offer lots of great opportunities
 
Due to internal movements our client is currently looking to recruit a Customer Service Executive / BtoB Account Manager
 
You will join us on a fixed term contract for a minimum of a year, in return for a competitive salary of £26,000 - £30,000 per annum, plus many other benefits.  
 
The role is onsite and there is an opportunity to work from home 1 or 2 days a week once training has been completed.
Other benefits include the following:
  • Discounted Gym membership
  • Annual events
  • Enhanced Maternity and Paternity pay
  • 25 days holiday, plus bank holidays (extra day off on your birthday)
  • Cycle to work scheme
  • In-house training
  • Eye-care vouchers
  • Discounts on over 3,000 retailers.
As a Customer Service Executive, you will be responsible for
  • Assisting clients via email and on the telephone with their enquiries - BtoB
  • Working closely with the senior account management team to support with large client accounts
  • Placing orders, and managing requests from start to finish
  • Working to a first contact resolution ethos, ensuring your customer experiences a first-class service
  • Handling customer escalations, seeing them through to conclusion
  • Completing general administration
The ideal Customer Service Executive / Account Manager will have/be:
  • Good customer service skills and experience
  • Good attention to detail and the ability to multitask
  • Excellent communication skills both written and verbal
  • Will have the ability to liaise with various stakeholders at all levels
  • Will ideally have dealt with clients via email and on the telephone (BToB)
  • Will be flexible to commit to a 12-month Fixed term contract
 
To be considered please submit your CV asap
 
INDDYN