Customer Service Executive
 
Location: Hybrid , this position will require you to work 4 days from home and one day in the office which is based in the Segensworth / Whitely offices
 
Salary: £20,000 plus opportunity to earn a £4,000 annual performance bonus – this is paid monthly
 
Plus fantastic benefits which include the following:

• Hybrid working (Agile working policy)
• 25 days holiday + bank holidays
• Limitless professional development with access to our in-house training academy
• Up to 12 paid hours a year ‘My Time’
• Day off for your birthday
• Employee Wellbeing programme and 24/7 access to Mental Health support 
• Discount for all staff on tech and all the latest gadgets
• Discounted Gym membership
• Subsidised FitBit
• All expenses paid company events and parties
• Employee reward programme and annual awards
• Enhanced Maternity and Paternity pay (based on length of service)
• Cycle to work scheme, fresh fruit & eye-care vouchers
• Access to and exclusive portal with over 3000 discounts for different retailers

Hours: 8am - 5pm Monday to Friday
 
Dynamite recruitment is working in partnership with a very well-established business who are based in the Hampshire area
 
Our client has multiple sites across the country and is an award-winning business who provide specialist services to their clients
 
Our client is expanding due to huge success and as a result are now looking to recruit a Customer Service Executive to join their business
 
As a Customer Service Advisor, you will be responsible for :

• The first hour of your day will be filled with coaching, training, team buzz sessions and fun…
• Responding promptly to customer queries via the phone, working to a first contact resolution ethos, ensuring the customers' expectations are always met 
• Handling and resolving customer queries via the telephone , these queries will vary
• Handling customer Enquiries via email with professionalism
• Supporting the customer from the initial enquiry through to the completion
• Handling customer escalations and complaints , seeing them through to conclusion 
• To liaise third parties to manage customer needs and support with enquiries
• To complete administration to support with the above , including maintain the internal database , processing orders and managing enquiries , typing and sending of documentation ect

The ideal Customer Service Executive will have /be

• Good communication skills and experience
• Good customer service skills and experience
• Good telephone experience
• Have a can-do attitude and pride themselves on going the extra mile for a customer
• Will be fully competent in using Microsoft Word and Excel
• Have good written communication skills
• Good problem-solving skills and experience

To be considered please submit your CV asap
INDDYN