Job Description
Customer Service Executive
Location: Hybrid , this position will require you to work 4 days from home and one day in the office which is based in the Segensworth / Whitely offices
Salary: £20,000 plus opportunity to earn a £4,000 annual performance bonus – this is paid monthly
Plus fantastic benefits which include the following:
Dynamite recruitment is working in partnership with a very well-established business who are based in the Hampshire area
Our client has multiple sites across the country and is an award-winning business who provide specialist services to their clients
Our client is expanding due to huge success and as a result are now looking to recruit a Customer Service Executive to join their business
As a Customer Service Advisor, you will be responsible for :
INDDYN
Location: Hybrid , this position will require you to work 4 days from home and one day in the office which is based in the Segensworth / Whitely offices
Salary: £20,000 plus opportunity to earn a £4,000 annual performance bonus – this is paid monthly
Plus fantastic benefits which include the following:
- Hybrid working (Agile working policy)
- 25 days holiday + bank holidays
- Limitless professional development with access to our in-house training academy
- Up to 12 paid hours a year ‘My Time’
- Day off for your birthday
- Employee Wellbeing programme and 24/7 access to Mental Health support
- Discount for all staff on tech and all the latest gadgets
- Discounted Gym membership
- Subsidised FitBit
- All expenses paid company events and parties
- Employee reward programme and annual awards
- Enhanced Maternity and Paternity pay (based on length of service)
- Cycle to work scheme, fresh fruit & eye-care vouchers
- Access to and exclusive portal with over 3000 discounts for different retailers
Dynamite recruitment is working in partnership with a very well-established business who are based in the Hampshire area
Our client has multiple sites across the country and is an award-winning business who provide specialist services to their clients
Our client is expanding due to huge success and as a result are now looking to recruit a Customer Service Executive to join their business
As a Customer Service Advisor, you will be responsible for :
- The first hour of your day will be filled with coaching, training, team buzz sessions and fun…
- Responding promptly to customer queries via the phone, working to a first contact resolution ethos, ensuring the customers' expectations are always met
- Handling and resolving customer queries via the telephone , these queries will vary
- Handling customer Enquiries via email with professionalism
- Supporting the customer from the initial enquiry through to the completion
- Handling customer escalations and complaints , seeing them through to conclusion
- To liaise third parties to manage customer needs and support with enquiries
- To complete administration to support with the above , including maintain the internal database , processing orders and managing enquiries , typing and sending of documentation ect
- Good communication skills and experience
- Good customer service skills and experience
- Good telephone experience
- Have a can-do attitude and pride themselves on going the extra mile for a customer
- Will be fully competent in using Microsoft Word and Excel
- Have good written communication skills
- Good problem-solving skills and experience
INDDYN