Customer Service Executive- Hybrid

Job Title: Customer Service Executive- Hybrid
Contract Type: Permanent
Location: Fareham
Salary: £20000
Reference: 1274253
Contact Name: Fran Curtis
Contact Email:
Job Published: May 12, 2022 16:46

Job Description

Customer Service Executive
Location: Hybrid , this position will require you to work 4 days from home and one day in the office which is based in the Segensworth / Whitely offices
Salary: £20,000 plus opportunity to earn a £4,000 annual performance bonus – this is paid monthly
Plus fantastic benefits which include the following:
  • Hybrid working (Agile working policy)
  • 25 days holiday + bank holidays
  • Limitless professional development with access to our in-house training academy
  • Up to 12 paid hours a year ‘My Time’
  • Day off for your birthday
  • Employee Wellbeing programme and 24/7 access to Mental Health support 
  • Discount for all staff on tech and all the latest gadgets
  • Discounted Gym membership
  • Subsidised FitBit
  • All expenses paid company events and parties
  • Employee reward programme and annual awards
  • Enhanced Maternity and Paternity pay (based on length of service)
  • Cycle to work scheme, fresh fruit & eye-care vouchers
  • Access to and exclusive portal with over 3000 discounts for different retailers
Hours: 8am - 5pm Monday to Friday
Dynamite recruitment is working in partnership with a very well-established business who are based in the Hampshire area
Our client has multiple sites across the country and is an award-winning business who provide specialist services to their clients
Our client is expanding due to huge success and as a result are now looking to recruit a Customer Service Executive to join their business
As a Customer Service Advisor, you will be responsible for :
  • The first hour of your day will be filled with coaching, training, team buzz sessions and fun…
  • Responding promptly to customer queries via the phone, working to a first contact resolution ethos, ensuring the customers' expectations are always met 
  • Handling and resolving customer queries via the telephone , these queries will vary
  • Handling customer Enquiries via email with professionalism
  • Supporting the customer from the initial enquiry through to the completion
  • Handling customer escalations and complaints , seeing them through to conclusion 
  • To liaise third parties to manage customer needs and support with enquiries
  • To complete administration to support with the above , including maintain the internal database , processing orders and managing enquiries , typing and sending of documentation ect
The ideal Customer Service Executive will have /be
  • Good communication skills and experience
  • Good customer service skills and experience
  • Good telephone experience
  • Have a can-do attitude and pride themselves on going the extra mile for a customer
  • Will be fully competent in using Microsoft Word and Excel
  • Have good written communication skills
  • Good problem-solving skills and experience
To be considered please submit your CV asap