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Vacancy Title: Customer Service Executive
Contract Type: Permanent
Location: Portsmouth
Industry:
REF: 115223101
Contact Email: fran.curtis@dynamiterecruitment.com
Vacancy Published: 25 days ago

Vacancy Description

Customer Service Executive - Part Remote/Part Office
 
Start Dates are as follows 
7th September 
20th September
4th October
 
Location: Portsmouth
 
Salary: £19,000
 
Hours of Work: First 4 weeks Mon to Fri 9am until 5pm after that will be a shift rota between 8am and 8pm and 1 in 3 Saturdays.
 
Dynamite Recruitment is delighted to be recruiting a Customer Service Executive for one of our top 10 clients. This is an amazing opportunity to kick start a career in insurance working for an award-winning business and leading service provider. 
 
As a Customer Service Executive, you will provide excellent customer service and effective administration support to all customers regarding their insurance through every channel. 
 
As a Customer Service Executive, you will be responsible for:

  • Effectively manage customers enquiries and queries through a variety of communication channels.
  • Maximise retention targets through the provision of effective and efficient communication and negotiation skills.
  • Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA) and Treating Customers Fairly (TCF) requirements.
  • Meet business targets effectively and with accuracy.
  • Effectively communicate with customers to provide relevant product information that is clear, fair, and not misleading allowing the customer to make an informed decision.
  • Use your knowledge from training to cross sell and up sell insurance products.
  • Operate within own area of accountability, proactively escalating issues and seeking guidance.
  • Understand business issues and recommend solutions to improve.
  • Commit to own personal development.
 
The ideal Customer Service Executive will have/be:
  • Have strong communication and customer service skills.
  • Be able multitask and manage workload effectively.
  • Work on own initiative
  • Call centre experience.
  • Be target and results driven.
  • Target Driven.
  • Works well in a fast-paced environment.
  • Thrives off solving problems.
  • Experience of achieving targets.
Please submit your CV immediately! 

INDDYN