Customer Service Executive
Location : Portsmouth
Salary: £24000 -£30000 dependent on experience
Hours of work: Monday to Friday 9am -5pm / 9am to 6pm
 
Dynamite recruitment is working with a very well established business who are based in the Portsmouth area
 
Due to huge success our client is now looking to recruit a Customer Service Executive / Customer service specialist to join the business asap
 
As a Customer Service Executive you will be responsible for
 

• Liaise with customers via email and on the telephone to
• To assist customers with enquiries from booking consignments through to confirmation of delivery
• Liaise with other site to manage the transportation of good
• To follow up on late and missing deliveries
• To manage the transportation of goods , drivers , route plan
• Provide progress updates and information in a polite and professional manner via email and the telephone
• Managing POD's
• Full range of administration tasks including data processing, KPI reporting, scanning updating the internal data management system.
• Handle queries and complaints in a professional nature in line with companies procedures
• Enhance the customer journey and experience

 
             The ideal Customer Service Specialist will have / be
 

• The ideal candidate will have
• Excellent customer service skills and experience
• Have  previous, experience in assisting customers from the initial enquiry through to completion
• Good administration skills and experience
• Be fully competent in using Microsoft office
• Be well organised and able to multitask
• Will be able to Prioritise
• Strong attention to detail
• Excellent communication skills
• A professional and polite “can do” attitude

 
To be considered please submit your CV asap
 
INDDYN