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Customer Service Executive

Job Title: Customer Service Executive
Contract Type: Permanent
Location: Portsmouth
Industry:
Salary: 24000 -30000
Reference: 1178076
Contact Name: fran curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: August 27, 2021 07:45

Job Description

 
Customer Service Executive
Location : Portsmouth
Salary: £24000 -£30000 dependent on experience
Hours of work: Monday to Friday 9am -5pm / 9am to 6pm
 
Dynamite recruitment is working with a very well established business who are based in the Portsmouth area
 
Due to huge success our client is now looking to recruit a Customer Service Executive / Customer service specialist to join the business asap
 

there will be an opportunity for this individual to progress into a senior member of the team very quickly 

As a Customer Service Executive you will be responsible for
 
  • Liaise with customers via email and on the telephone to
  • To assist customers with enquiries from booking consignments through to confirmation of delivery
  • Liaise with other site to manage the transportation of good
  • To follow up on late and missing deliveries
  • To manage the transportation of goods , drivers , route plan
  • Provide progress updates and information in a polite and professional manner via email and the telephone
  • Managing POD's
  • Full range of administration tasks including data processing, KPI reporting, scanning updating the internal data management system.
  • Handle queries and complaints in a professional nature in line with companies procedures
  • Enhance the customer journey and experience
 
             The ideal Customer Service Specialist will have / be
 
  • The ideal candidate will have
  • Excellent customer service skills and experience
  • Have  previous, experience in assisting customers from the initial enquiry through to completion
  • Good administration skills and experience
  • Be fully competent in using Microsoft office
  • Be well organised and able to multitask
  • Will be able to Prioritise
  • Strong attention to detail
  • Excellent communication skills
  • A professional and polite “can do” attitude
 
To be considered please submit your CV asap
 
INDDYN