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Vacancy Title: Customer Service Executive
Contract Type: Permanent
Location: Manchester
Industry:
REF: 1134974
Contact Name: Fran Curits
Contact Email: fran.curtis@dynamiterecruitment.com
Vacancy Published: 23 days ago

Vacancy Description

Customer Service Executive
 
Start Date: 14th June 2021
 
Location: Manchester
 
Salary: £17,800 rising to £18,500 after agreed timeframe.
 
Hours of Work: Shifts between 8am and 8pm which will include weekends.
 
Dynamite Recruitment is delighted to be recruiting a Customer Service Executive for one of our top 10 clients. This is an amazing opportunity to kick start a career in insurance working for an award-winning business and leading service provider.  
 
As a Customer Service Executive, you will provide excellent customer service and effective administration support to all customers regarding their insurance through every channel. 
 
As a Customer Service Executive, you will be responsible for:
  • Effectively manage customers enquiries and queries through a variety of communication channels.
  • Maximise retention targets through the provision of effective and efficient communication and negotiation skills.
  • Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA) and Treating Customers Fairly (TCF) requirements.
  • Meet business targets effectively and with accuracy.
  • Effectively communicate with customers to provide relevant product information that is clear, fair, and not misleading allowing the customer to make an informed decision.
  • Use your knowledge from training to cross sell and up sell insurance products.
  • Operate within own area of accountability, proactively escalating issues and seeking guidance.
  • Commit to own personal development.
The ideal Customer Service Executive will have/be:
  • Have strong communication and customer service skills.
  • Be able multitask and manage workload effectively.
  • Work on own initiative
  • Be target and results driven.
  • Target Driven.
  • Works well in a fast-paced environment.
  • Thrives off solving problems.
  • Experience of achieving targets.
  • Previous experience in a Customer Service role.
If interested please submit your CV immediately!