Customer Services Representative
Location: Totton
Hours: Monday to Friday - 8am to 5pm 
Salary: £18,000 - £20,000 P/A + Bonus and Benefits 
 
Our client is a very well-established company based in Totton who is looking for an enthusiastic and motivated person to join their busy and customer focused team as a Customer Services Representative.  
 
As a Customer Service Representative, you will be responsible for:

• Handling incoming calls from existing clients, up selling and cross selling products and discussing any ongoing promotions
• Handling incoming calls from customers, answering general questions and queries
• Maximising client orders and accounts by recommending additional or alternative items.
• Processing customer orders over the phone and from web or fax orders
• Speaking to customers over the phone regarding their product orders, queries, general enquiries, and any after sales care they may need.
• Managing existing client accounts and relationships
• Raising invoices and maintaining the in-house system
• General office administration in a fast-paced working environment 
• Process customer orders from a regular customer base.

 
The Ideal Customer Service Executive will have/be:

• Must have previous office-based customer services or sales admin/coordination experience.
• Will have an excellent telephone manner.
• Must have an enthusiastic and proactive approach to work.
• Will have a customer focused attitude.
• Will need to be able to work well within a team. 

 
For more information, please apply now or contact Fran Curtis/Sabrina King at Dynamite Recruitment!