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Customer Service Executive

Job Title: Customer Service Executive
Contract Type: Permanent
Location: Petersfield
Industry:
Start Date: 23rd November
Reference: 970248
Contact Name: Fran Curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: October 28, 2020 17:31

Job Description

Customer Service Executive / Call Centre Advisor
Location: Petersfield
Salary : £19500 rising to £22000 plus fantastic benefits which include the following:  
  • 25 days annual leave + bank holidays
  • Fully Covid secure
  • Sick Pay at full pay 1-20 days, half pay between 21-40 days
  • Auto Enrolment Pension Scheme
  • Life Assurance 4 x your basic salary
  • Long Term Disability Insurance (after 2 years’ service)
  • On-going Training and Professional Development
  • Free to use gymnasium & keep fit classes (after induction)
  • Weekly, fresh fruit supply provided by the business
  • Free tea, coffee
  • Free to use Barney Bikes
  • Flexi working hours
 
Hours: 37.5 hours a week – you must be flexible between the hours of 8am and 8pm Monday to Friday although current shifts will finish at 6.30pm
You must be flexible to work 3 in five Saturdays on a rota basis between 9am and 5.30pm

Dynamite Recruitment is proud to be working in partnership with one of Hampshire’s fastest growing financial service businesses

Our client pride themselves on their excellent customer services and as a result are now expanding their customer service / call centre team to support with huge growth plans

It’s a great time to join the business if you are looking to work hard, deliver excellent customer services and have a fantastic future ahead of you!

As a Customer Support Executive/ Call centre Advisor you will assist a variety of customers on a daily basis via the telephone with their needs
Each requirement will vary, and no two days will be the same
Your key duties will include the following:
  • Act as a main point of contact for customers via email and on the telephone
  • Being patient with customers, and taking the time necessary to deal with all queries effectively
  • Establishing a strong relationship with customers in order to understand their needs
  • Identify and work with vulnerable customers or customers in difficulty appropriately, acting with the utmost compassion and professionalism
  • Support customers in finding an appropriate resolution where they are facing financial difficulties
  • Handle and aim to resolve customer complaints, promptly, in line with regulations and company policies
  • Processing of partial and full financial settlements, when requested by the customer
  • Liaising with all other departments within the business, and third parties to manage expectations
  • Complete administration to support the above
 
The ideal candidate will have the following:
  • We are seeking individuals with a strong sense of Customer Service and the ability to support a wide variety of customers
  • We are seeking someone with good customer service experience
  • You will have good computer skills , be PC literate and
  • You will have the ability to assist with sensitive situations
  • You will have the ability to manage a difficult customer where necessary
  • You must be organised and able to multi task
 
 
This is a good entry level role into the organisation, a great opportunity to get a real understanding for what the organisation does and allow you to develop within the business quickly.

This is a fantastic opportunity not to be missed, to be considered please submit your CV Immediately