Customer Service Executive

Job Title: Customer Service Executive
Contract Type: Permanent
Location: Petersfield
Reference: 630230
Job Published: March 18, 2020 09:46

Job Description

Customer Service Executive
Location: Petersfield
Salary : Great starting salary with further opportunities for this to increase
Great Salaries available plus fantastic benefits which include the following


  • 25 days annual leave + bank holidays
  • Sick Pay at full pay 1-20 days, half pay between 21-40 days
  • Auto Enrolment Pension Scheme
  • Life Assurance 4 x your basic salary
  • Long Term Disability Insurance (after 2 years’ service)
  • On-going Training and Professional Development
  • Free to use gymnasium & keep fit classes (after induction)
  • Weekly, fresh fruit supply provided by the business
  • Free tea, coffee
  • Free on-site parking
  • Free to use Barney Bikes

Hours: 37.5 hours a week - 8 hour shifts between 8am-6pm Monday to Friday 1 in 5 Saturday 
Dynamite Recruitment is proud to be working in partnership with one of Hampshire’s fastest growing businesses
Our client pride themselves on their excellent customer services and as a result are now expanding their customer service team to support with huge growth plans
It’s a great time to join the business if you are looking to work hard, deliver excellent customer services and have a fantastic future ahead of you!
As a Customer Support Executive/ Customer Service Adviser you will assist a variety of customers on a daily basis via the telephone with their needs
Each requirement will vary, and no two days will be the same
Your key duties will include the following



  • Act as a main point of contact for customers via email and on the telephone
  • Being patient with customers, and taking the time necessary to deal with all queries effectively
  • Establishing a strong relationship with customers in order to understand their needs
  • Identify and work with vulnerable customers or customers in difficulty appropriately, acting with the utmost compassion and professionalism
  • Support customers in finding an appropriate resolution
  • Handle and aim to resolve customer complaints, promptly, in line with regulations and company policies
  • Processing of partial and full financial settlements, when requested by the customer
  • Liaising with all other departments within the business, and third parties to manage expectations
  • Complete administration to support the above

The ideal candidate will have the following



  • We are seeking individuals with a strong sense of Customer Service
  • We are seeking someone with good customer service experience
  • You will have good computer skills.
  • You will have the ability to assist a variety of customers
  • You will have the ability to manage a difficult customer where necessary
  • You must be organised and able to multi task

This is a good entry level role into the organisation, a great opportunity to get a real understanding for what the organisation does and allow you to develop within the business quickly.
This is a fantastic opportunity not to be missed, to be considered please submit your CV Immediately