Customer Service Specialist
Salary - £20,000
Location - Whiteley
Hour of work - Between 8.30am -5.30pm
Due to huge success our client are looking to recruit for a Customer Service Specialist to join their account management team. Your key responsibility is to offer an exceptional level of service to the business's customers ensuring that every communication is a both a professional and positive experience
- Provide an excellent service to existing customers by telephone, email and web chat
- Maintain a polite and professional manner at all times
- Respond promptly to customer queries ensuring customers are always called back within the stated timescales
- Handle and resolve customer complaints, obtaining and evaluating all relevant information ahead of concluding a resolution
- Provide advice and guidance on the company's products and services
- Manage and process warranty and repairs
- Manage customer's accounts to ensure optimum efficiency
- Build and retain customer loyalty through exceptional customer service
- Acting as the key 'middle man' coordinating with the customer, the mobile network, our suppliers, couriers and internal department
|
The ideal candidate:
- Must have excellent customer skills and experience
- Will be able to demonstrate going the extra mile for a customer previously
- Will have excellent communication and organisational skills
- Will be driven, results orientated
- Must be able to work under pressure and remain calm in stressful situations
- Will be customer focused and passionate about service
- Will have excellent telephone manner including listening skills
- Will have strong problem-solving skills
- Will have excellent attention to detail and accuracy both written and verbal
- Will be adaptable and self-motivated
|
If this role is of interest please give Dan a call on 0239245542 or email
Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
