Customer Service Executive

Job Title: Customer Service Executive
Contract Type: Permanent
Location: Fareham, Hampshire, S. E. England, England
Salary: Up to £20000.00 per annum
Reference: BBBH6193_1568304806
Contact Name: Dan Noakes
Contact Email:
Job Published: September 12, 2019 17:13

Job Description

Customer Service Specialist
Salary - £20,000
Location - Whiteley
Hour of work - Between 8.30am -5.30pm

Due to huge success our client are looking to recruit for a Customer Service Specialist to join their account management team. Your key responsibility is to offer an exceptional level of service to the business's customers ensuring that every communication is a both a professional and positive experience

  • Provide an excellent service to existing customers by telephone, email and web chat
  • Maintain a polite and professional manner at all times
  • Respond promptly to customer queries ensuring customers are always called back within the stated timescales
  • Handle and resolve customer complaints, obtaining and evaluating all relevant information ahead of concluding a resolution
  • Provide advice and guidance on the company's products and services
  • Manage and process warranty and repairs
  • Manage customer's accounts to ensure optimum efficiency
  • Build and retain customer loyalty through exceptional customer service
  • Acting as the key 'middle man' coordinating with the customer, the mobile network, our suppliers, couriers and internal department

The ideal candidate:

  • Must have excellent customer skills and experience
  • Will be able to demonstrate going the extra mile for a customer previously
  • Will have excellent communication and organisational skills
  • Will be driven, results orientated
  • Must be able to work under pressure and remain calm in stressful situations
  • Will be customer focused and passionate about service
  • Will have excellent telephone manner including listening skills
  • Will have strong problem-solving skills
  • Will have excellent attention to detail and accuracy both written and verbal
  • Will be adaptable and self-motivated

If this role is of interest please give Dan a call on 0239245542 or email

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.