Job Description
Customer Service Executive
Location: Petersfield
Salary : Great starting salary with further opportunities for this to increase
Great Salaries available plus fantastic benefits which include the following
- 25 days annual leave + bank holidays
- Sick Pay at full pay 1-20 days, half pay between 21-40 days
- Auto Enrolment Pension Scheme
- Life Assurance 4 x your basic salary
- Long Term Disability Insurance (after 2 years' service)
- On-going Training and Professional Development
- Free to use gymnasium & keep fit classes (after induction)
- Weekly, fresh fruit supply provided by the business
- Free tea, coffee
- Free on-site parking
- Free to use Barney Bikes
Hours: 37.5 hours a week - 8 hour shifts between 8am and 6pm Monday to Saturday
You will work 1 in 5 Saturdays
Dynamite Recruitment is proud to be working in partnership with one of Hampshire's fastest growing businesses
Our client pride themselves on their excellent customer services and as a result are now expanding their customer service team to support with huge growth plans
It's a great time to join the business if you are looking to work hard, deliver excellent customer services and have a fantastic future ahead of you!
As a Customer Support Executive/ Customer Service Adviser you will assist a variety of customers on a daily basis via the telephone with their needs
Each requirement will vary, and no two days will be the same
Your key duties will include the following
- Act as a main point of contact for customers via email and on the telephone
- Being patient with customers, and taking the time necessary to deal with all queries effectively
- Establishing a strong relationship with customers in order to understand their needs
- Identify and work with vulnerable customers or customers in difficulty appropriately, acting with the utmost compassion and professionalism
- Support customers in finding an appropriate resolution
- Handle and aim to resolve customer complaints, promptly, in line with regulations and company policies
- Processing of partial and full financial settlements, when requested by the customer
- Liaising with all other departments within the business, and third parties to manage expectations
- Complete administration to support the above
The ideal candidate will have the following
- We are seeking individuals with a strong sense of Customer Service
- We are seeking someone with good customer service experience
- You will have good computer skills.
- You will have the ability to assist a variety of customers
- You will have the ability to manage a difficult customer where necessary
- You must be organised and able to multi task
This is a good entry level role into the organisation, a great opportunity to get a real understanding for what the organisation does and allow you to develop within the business quickly.
This is a fantastic opportunity not to be missed, to be considered please submit your CV Immediately
Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
