Customer Service Executive

Customer Service Executive

Location: Petersfield

Salary : Great starting salary with further opportunities for this to increase

Great Salaries available plus fantastic benefits which include the following

• 25 days annual leave + bank holidays
• Sick Pay at full pay 1-20 days, half pay between 21-40 days
• Auto Enrolment Pension Scheme
• Life Assurance 4 x your basic salary
• Long Term Disability Insurance (after 2 years' service)
• On-going Training and Professional Development
• Free to use gymnasium & keep fit classes (after induction)
• Weekly, fresh fruit supply provided by the business
• Free tea, coffee
• Free on-site parking
• Free to use Barney Bikes

Hours: 37.5 hours a week - 8 hour shifts between 8am and 6pm Monday to Saturday

You will work 1 in 5 Saturdays

Dynamite Recruitment is proud to be working in partnership with one of Hampshire's fastest growing businesses

Our client pride themselves on their excellent customer services and as a result are now expanding their customer service team to support with huge growth plans

It's a great time to join the business if you are looking to work hard, deliver excellent customer services and have a fantastic future ahead of you!

As a Customer Support Executive/ Customer Service Adviser you will assist a variety of customers on a daily basis via the telephone with their needs

Each requirement will vary, and no two days will be the same

Your key duties will include the following

• Act as a main point of contact for customers via email and on the telephone
• Being patient with customers, and taking the time necessary to deal with all queries effectively
• Establishing a strong relationship with customers in order to understand their needs
• Identify and work with vulnerable customers or customers in difficulty appropriately, acting with the utmost compassion and professionalism
• Support customers in finding an appropriate resolution
• Handle and aim to resolve customer complaints, promptly, in line with regulations and company policies
• Processing of partial and full financial settlements, when requested by the customer
• Liaising with all other departments within the business, and third parties to manage expectations
• Complete administration to support the above

The ideal candidate will have the following

• We are seeking individuals with a strong sense of Customer Service
• We are seeking someone with good customer service experience
• You will have good computer skills.
• You will have the ability to assist a variety of customers
• You will have the ability to manage a difficult customer where necessary
• You must be organised and able to multi task

This is a good entry level role into the organisation, a great opportunity to get a real understanding for what the organisation does and allow you to develop within the business quickly.

This is a fantastic opportunity not to be missed, to be considered please submit your CV Immediately

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.