Inbound Customer Service Executive
Hours of work: 37.5 hour week between 08:00am - 20:00pm Monday to Friday
08:00am - 15:00pm Saturday (on a shift rota)
Salary: £15000 rising to £15500 after 6 months and £16300 after 12 months salary plus fantastic benefits
Start Date: January 2018
- Free use of gym
- Onsite canteen
- Discounts off of Insurance products and services
- Progression and further training opportunities
- Holidays and gift incentives for reaching KPIs and further achievements
- Summer and Christmas parties
Dynamite Recruitment are proud to be working in partnership with an award-winning service provider based in Portsmouth and due to roaring success throughout 2017 this far our client is looking for Customer Service Representatives to join their team. Our client offer a first-class working environment and really encourage progression throughout the business. If you are someone looking to step away from the retail or hospitality industry and want to start building a career then apply!!
The role will primarily be a first point contact for customers and you would be expected to deliver the highest possible standard of customer service while demonstrating a calm, polite and confident telephone manner and adhering to all company procedures. You will be trained to be multi-skilled and involved in dealing with each customers query.
- To work within a specialist customer service team to assist customers with their needs via the telephone and email
- To deal with a wide range of telephone enquiries, providing advice and record accurate information
- To provide quotations to new potential customers
- Process claims
- Manage complaints where necessary
- Processing credit card payments where required
- To respond to emails professionally and within agreed time frames
- Completion of administration
- Where applicable to adhere to company procedures with regards to FCA compliance and Treating Customers Fairly
The ideal candidate will have:
- Previous, solid experience of working within customer services or a call centre
- Excellent communication skills
- Excellent attention to detail, data inputting skills, literacy and numeracy
If interested please submit CV or call Fran 02392455422 asap.
Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.