Customer Service Coordinator

Job Title: Customer Service Coordinator
Contract Type: Permanent
Location: Southampton
Reference: 1255330
Contact Name: Jess Martin
Contact Email:
Job Published: March 16, 2022 09:01

Job Description

Dynamite Recruitment is currently seeking a Customer Services Coordinator to join our client based in Southampton. My client is looking for candidates who have worked in the Insurance industry and worked in a similar Customer Service position. This is a fantastic opportunity for the right candidate to join an award-winning, nationwide company which have huge growth and progression plans within 2022! 
The company offers amazing benefits, performance-related bonuses & pay increases along the way!!
This role can offer flexible working with 3 days in the office and two days from home. 
Company benefits
  • Income Protection
  • Development Opportunities
  • Annual pay reviews
  • Charity and social events
The duties of the Customer Service Coordinator:
  • Providing full administrative support to Senior Manager and Account Managers.
  • Helping the Sales Consultants deliver an outstanding service to their portfolio of clients.
  • Handling client queries including claims and invoice issues, chasing and making amendments to membership packs and certificates.
  • Building long-lasting and effective relationships with internal and external stakeholders.
  • Chasing clients for outstanding payments and discussing their premiums with them.
  • Attending client meetings when necessary.
  • Preparing for monthly audits.  
Experience required:
  • Must have previous customer services/office support experience, ideally from a financially regulated or financial services organisation such as insurance, banking, mortgages, investments or claims!
  • Must be used to dealing with customers via phone and email!
  • Must be confident, able to work independently and have a strong telephone presence!
  • Will need to have thorough administration skills and good attention to detail!
for more information on this position, please get in contact with Jess Martin at Dynamite Recruitment