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Customer Service Coordinator

Job Title: Customer Service Coordinator
Contract Type: Permanent
Location: Southampton
Industry:
Reference: 1233721
Contact Name: Jess Martin
Contact Email: contact@dynamiterecruitment.com
Job Published: February 25, 2022 08:30

Job Description

Customer Services Coordinator- Southampton.
£20,000 to £22,000 P/A 
This is a fantastic opportunity for an experienced customer services candidate looking for their next role within insurance.
The company offers amazing benefits, performance-related bonuses & pay increases along the way!!
 
Company benefits:
  • 26 days holiday
  • Income Protection
  • Development Opportunities
  • Annual pay reviews
  • Charity and social events
The duties of the Customer Service Coordinator:
  • Providing full administrative support to Senior Manager and Account Managers.
  • Helping the Sales Consultants deliver an outstanding service to their portfolio of clients.
  • Handling client queries including claims and invoice issues, chasing and making amendments to membership packs and certificates.
  • Building long-lasting and effective relationships with internal and external stakeholders.
  • Chasing clients for outstanding payments and discussing their premiums with them.
  • Attending client meetings when necessary.
  • Preparing for monthly audits. 
Experience required:
  • Must have previous customer services/office support experience, ideally from a financially regulated or financial services organisation such as insurance, banking, mortgages, investments or claims!
  • Must be used to dealing with customer via phone and email!
  • Must be confident, able to work independently and have a strong telephone presence!
  • Will need to have thorough administration skills and good attention to detail!
 Please apply with a copy of your CV, or contact Jess Martin at Dynamite Recruitment at jessica.martin@dynamiterecruitment.com
 
INDDYN

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