Customer Service Coordinator

Job Title: Customer Service Coordinator
Contract Type: Temporary
Location: Cardiff
Reference: 118158700444
Contact Name: Fran Curtis
Contact Email:
Job Published: September 15, 2021 17:16

Job Description

Customer Service Coordinator 
Location: Cardiff
Salary: £11.28 per hour or equivalent £22k
Hours: 37.5 per week.
Temporary for 6 months. 
Dynamite Recruitment are working with a well established security business who are rapidly growing. They are seeking motivated professionals to join their growing team.
They are now seeking a Customer Service Coordinator to work from their Cardiff office. 
You will be working on the Customer Service , Scheduling desk taking call out requests from customers and dealing with technicians when allocating these call outs. 

We are looking for someone who has been in a customer focused position before and enjoys a fast-paced environment.
As a Customer Service Coordinator you will be responsible for:
  • Taking calls from customers to arrange emergency call outs
  • Calling customers proactively to arrange servicing
  • Liaising with engineers queries, scheduling their diaries
  • Escalating services to repairs team
  • Relevant administration
  • Keeping up all parties up to date at all times
As a Customer Service Coordinator you will have/be:
  • Excellent customer service skills.
  • Communication skills. 
  • Scheduling experience. 
  • Comfortable working in a fast paced environment. 
  • Previously worked within a customer focused position.