Customer Service Coordinator
£20,000 - £24,000
Kettering, Northamptonshire
 
Benefits

• Competitive salary
• Company Pension
• Life Assurance
• Cash back health care scheme

 
Dynamite Recruitment are pleased be to be recruiting for our client based in Kettering, they hold a strong reputation within Global Logistics, Transport and Customs Clearance. They are looking to recruit an experienced Customer Service Coordinator to support their busy Transport team in Kettering
 
Responsibilities are:

• To understand the requirements of a wide customer base and manage these through our transport network from initial order to completed delivery.
• Working within an established Customer Service Team, deal with a large volume of incoming enquiries and questions.
• Proactive management of the requirements on a list of allocated key accounts.
• Provide internal and external customers with advice and updates, ETA’s, tracking etc.
• Accountability and overall ownership of any delivery issues and problems, from origination through to resolution.

 
The essential qualities required include:

• Must be customer focused and able to demonstrate management of day to day customer requirements
• Transport industry knowledge would be an advantage but not essential.
• Must be able to manage time, priorities and a demanding work load within a fast paced department.
• Must be experienced at managing queries, issues and problems with skill and ensure that our customers receive a high level of service at all times.
• Numerate with excellent written English with a confident telephone manner.
• Good excel knowledge
• Problem solving skills and experience of dealing with the management of issues and queries.

If this sounds like your next position please get in touch with Shannon Preston at Dynamite Recruitment on 02392 455422