Customer Service Consultant
 
Part remote/Part office based
 
Upselling and Cross Selling will be required!  
 
Location: Bristol
 
Salary: £20,500
 
Hours: 37.5 Hours per week, Mon to Friday between 9am – 6pm and then 1 in 3 Saturdays 9am until 1pm.
 
Dynamite Recruitment is currently in partnership with a very well-established financial services business who have multiple offices across the UK.
 
Dynamite Recruitment is delighted to be recruiting a Customer Service Consultant for one of our top 10 clients. This is an amazing opportunity to kick start a career in insurance working for an award-winning business and leading service provider.
 
As a Customer Service Consultant you will provide excellent customer service and effective administration support to all customers regarding their insurance through every channel. 
 
As a Customer Service Consultant, you will be responsible for:

• Manage customer enquiries always maintaining professionalism and confidentiality.
• Organising your workload to ensure you are using your time efficiently.
• Meeting quality and accuracy targets.
• Remaining efficient through your excellent negotiation skills and using varying communication channels.
• Cross sell and upsell on insurance products.
• Contribute to business concerns and solutions to improve.
• Ensure you are adhering to all company processes and policies.
• Provide customers with accurate and relevant information/advice so that they can make an informed decision.
• Escalating any issues that arise.

 
The ideal Customer Service Consultant will have/be:

• Strong communication and telephone skills.
• Ability to build rapport.
• Thrives off working within a target driven environment.
• Can proactively work within a team and individually.
• Effectively prioritise workload and is confident working under pressure.
• Enjoy working to targets and closing sales.
• When working from home you must have a Broadband upload and download speed of at least 5 mbps. (You can check this by googling internet speed test and select the run speed test button).