Customer Service Consultant

Job Title: Customer Service Consultant
Contract Type: Permanent
Location: Bristol
Reference: 1151269
Contact Name: Fran Curtis
Contact Email:
Job Published: July 20, 2021 15:32

Job Description

Customer Service Consultant
Part remote/Part office based
Upselling and Cross Selling will be required!  
Location: Bristol
Salary: £20,500
Hours: 37.5 Hours per week, Mon to Friday between 9am – 6pm and then 1 in 3 Saturdays 9am until 1pm.
Dynamite Recruitment is currently in partnership with a very well-established financial services business who have multiple offices across the UK.
Dynamite Recruitment is delighted to be recruiting a Customer Service Consultant for one of our top 10 clients. This is an amazing opportunity to kick start a career in insurance working for an award-winning business and leading service provider.
As a Customer Service Consultant you will provide excellent customer service and effective administration support to all customers regarding their insurance through every channel. 
As a Customer Service Consultant, you will be responsible for:
  • Manage customer enquiries always maintaining professionalism and confidentiality.
  • Organising your workload to ensure you are using your time efficiently.
  • Meeting quality and accuracy targets.
  • Remaining efficient through your excellent negotiation skills and using varying communication channels.
  • Cross sell and upsell on insurance products.
  • Contribute to business concerns and solutions to improve.
  • Ensure you are adhering to all company processes and policies.
  • Provide customers with accurate and relevant information/advice so that they can make an informed decision.
  • Escalating any issues that arise.
The ideal Customer Service Consultant will have/be:
  • Strong communication and telephone skills.
  • Ability to build rapport.
  • Thrives off working within a target driven environment.
  • Can proactively work within a team and individually.
  • Effectively prioritise workload and is confident working under pressure.
  • Enjoy working to targets and closing sales.
  • When working from home you must have a Broadband upload and download speed of at least 5 mbps. (You can check this by googling internet speed test and select the run speed test button).