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Customer Service Complaints Support

Customer Service Complaints Support

Job Title: Customer Service Complaints Support
Contract Type: Temporary
Location: Petersfield, Hampshire
Industry:
Salary: £8.50 - £9.00 per annum
Start Date: Immediate start required
Reference: BBBH4934_1534868322
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Job Published: August 21, 2018 17:18

Job Description


Customer Service complaints - IMMEDIATE START

Location: Petersfield

Salary: £8.50 - £9.00 per hour

Duration: ongoing


Hours of work: Monday to Friday 9am to 5.30 pm


Duration: This will be a temporary position to start Immediately and can confirm that cover for 4-6 weeks

Dynamite recruitment is currently working in partnership with a hugely successful business based in Hampshire, Due to huge success our client is extremely busy and needs some support within one of their teams immediately

They have a specialist complaints team who professionally manage escalations on a daily basis. This will be from the initial complaint being made through to thorough investigation , liaising internally and in some cases the financial ombudsman .

They are looking for additional support within the team to assist them with basic tasks

As a support to the complaints team you will be responsible for

  • Work as part of a specialist department to assist with all round tasks
  • Speaking with customers at the initial stage of a complaint to act as a gatekeeper and update customers
  • To manage the internal inbox and respond to customers emails
  • Use a specialist database to input confidential data
  • Scanning filing and faxing
  • Liaise with internal and external contacts where necessary

The ideal candidate will have...

  • Previous experience within a customer service environment
  • Will ideally have complaints experience
  • Will be computer literate
  • Will have good communication skills
  • Will be process driven and self-motivated
  • Will have the ability to work to deadlines
  • Will be available to start immediately and commit to at least 4-6 weeks


If you are interested please contact Fran on 02392455422 or Immediate applications required

Dynamite Recruitment Solutions Ltd is acting as an Employment Business in relation to this vacancy.