Customer Service Co-ordinator
Location: Segensworth Area
Salary : £10.25 per hour
Hours of work: 8.30am to 5pm OR 9-5
Dynamite recruitment is currently working in partnership with a well-established specialist business.
Due to a busy period our client is looking for additional support within their offices with Immediate effect.
This position requires someone to commit until April 2020.
As a Customer Service Co-ordinator, you will be responsible for providing a first-class service to customers.
Key duties will include the following:
- To assist customers via email and on the telephone, acting as a first point of contact.
- Processing customers orders
- Resolve product or service issues by clarifying the customer's need; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure the customer was satisfied with the resolution.
- Create and maintain client accounts using the in house system and in line with GDPR.
- Collecting and accurately recording payments for customer orders
- Processing finance applications for direct sales
- Assist with warranty related issues
- Assist sales team through assisted account management of assigned Dealers, acting as their main point of contact for orders and issue resolution.
- Increase order value/quantities through cross/up selling where possible.
- Ensuring Account Managers and customers are communicated with throughout the ordering process.
- Assist the sales team with the preparation and distribution of monthly reports.
To be considered for this position you will have the following:
- Previous experience within Customer Services
- Will have string communication skills and experience
- Will have good administration skills and experience
- Will ideally have some experience in up selling and cross selling
- Will be happy to commit to the full duration of the assignment
To be considered please submit your Cv Immediately
Dynamite Recruitment Solutions Ltd is acting as an Employment Business in relation to this vacancy.