Customer Service Call Handler

Job Title: Customer Service Call Handler
Contract Type: Temporary
Location: Winchester
Salary: £20,000
Reference: 1027040
Contact Name: fran curtis
Contact Email:
Job Published: June 22, 2021 11:32

Job Description

Customer Service Co-ordinator 
Location: Winchester
Hours of work: 40 hours per week between 8am and 5pm Monday to Friday
Salary: £20,000
This is a temporary to permanent position to start immediately
Dynamite recruitment is currently working in partnership with a very well established service provider in Portsmouth
Due to growth our client is now looking for a Customer Service Co-ordinator to work within a specialist customer service team. The ideal person will have previous experience of working within a telephone based customer service position, call centre environment and have the ability to work to deadlines. You will be responsible for assisting your clients via email and the telephone with their enquiries and emergencies.
You will take information for the client and log the details accurately onto the internal system, you will then raise work to be completed and distribute the work to contractors.
  • To act as a help desk operator and first point of contact for customers
  • To record accurate information on work to be completed, location, customer, trade required and the description of the work to be completed.
  • To record accurate information for materials to be ordered including; catalogue code, quantity, time required, and special order notes for materials team or delivery driver.
  • Place material orders with suppliers, and chase progress when required, ensuring they can meet a delivery time.
  • Contact third parties regarding materials, orders and deliveries to keep them informed and updated as to progress when there is a change to delivery expectation.
  • To record information directly into the company’s system
  • Identify any issues with work to be completed or orders and manage this with the client
  • Perform satisfaction surveys with the customer after work is completed by the contractors and raising any need for improvement
The ideal person will:
  • Be able to multi task
  • Have previous experience of dealing with customers on the telephone and via email – ideally within a contact centre / call centre
  • Will be able to make a decision and take responsibility for each enquiry
  • Will have good attention to detail and PC skills and experience
  • Will be very customer focused and be looking to go the extra mile for your customer
  • Be flexible in your working hours to be able to support the delivery of the service; be reliable and dependable; identify issues and record them, along with other measures as necessary;
  • Good understanding of the Geographical Portsmouth City area including streets, the best routes, and travel times between different locations