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Customer Service Advisor -Thai speaking

Vacancy Title: Customer Service Advisor -Thai speaking
Contract Type: Permanent
Location: Portsmouth, Hampshire
Industry:
Salary: Negotiable
Start Date: ASAP
REF: BBBH1951_1507281606
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Vacancy Published: 11 days ago

Vacancy Description


Customer Service Advisor -Thai speaking

Start date: 17th July

Hours:Full time Monday - Sunday covering a 24 hour overnight period on a rota basis.

Hours are between 21:00pm - 18:00pm

Salary:Circa £16,000 - £19400 plus excellent benefits package

An exciting opportunity has arisen for Thai speaking Customer Service Advisor to join a growing multilingual team for an award winning Services Company based in Portsmouth.

As a Customer Service Advisor you will work within the travel department and specialize in dealing with Thai customers alongside English customers

Your duties will include the following :

  • You will assist customers with their travel related needs , providing a tailor made service
  • You will handle enquiries over the telephone and in writing while providing an efficient, courteous and professional service at all times.
  • You will be supporting members and clients across the globe ensuring that you have a good understanding of our company's products and services.
  • You will identify and proactively seek to resolve and support the needs of every customer and ensure that our service levels are met.
  • You will be able to provide a full 360 service from understanding the customer's needs, researching possible solutions to ultimately matching them to their ideal travel solution.
  • You will use a number of tour operators, including package holidays, cruises, flights, tailor-made itineraries, ancillary products and many more products to help them with all their travel requirements.



Skills & Experience
The successful candidate will have a passion for travel and will have excellent customer service experience

  • You must have excellent written and verbal communication skills in both English and Thai
  • You will have a passion for travel
  • Excellent Communication skills- You must have outstanding verbal and written communication skills in both English and Thai
  • Excellent listening skills - The ability to use listening skills to understand customers' needs and to ensure you approach and handle sensitive issues accordingly.
  • Attention to detail - You will have the ability to accurately capture and interpret customer information
  • Experience of handling customer complaints and managing customer expectations
  • Strong PC skills - Excellent knowledge of MS packages including Word, Excel and Outlook.
  • You Must be eligible to work on a permanent full time basis in the UK


For further information please submit your CV immediately

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.