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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Contract
Location: Andover
Industry:
Reference: 947528
Contact Email: contact@dynamiterecruitment.com
Job Published: September 28, 2020 17:31

Job Description

Live Chat Specialist- Customer Service 
Andover
Full Time- 9 Month Fixed Term Contract
£19,000- £21,000 P/A
IMMEDIATE START!!!!!
 
Benefits:
Free on site parking
Pension Scheme
33 Days Annual Leave
Staff Discount!!
 
Dynamite Recruitment is delighted to represent an exciting and vibrant company in recruiting some Customer Services Advisors to join their team in Andover. This is a two stage interview and both will be held via Microsoft Teams.


The Role:
Handle a variety of incoming calls, face to face enquiries, emails, and web-chat
Responding to all customer enquiries and questions
Ensure the customer's database is updated correctly
Process returns and communicate with the customers effectively, managing their expectations
Work collectively as a team making sure all customers receive a high level of service
Communicate with internal departments when needed
Carry out adhoc duties which may be requested when needed
 
Hours:
Whilst in training your hours will be Monday to Friday core business hours however this will change and you need to be flexible to work 8am to 8pm 5 out of 7 days per week, this will include weekend work on a rota basis. 
 
The Ideal Candidate:
You must have office-based customer service experience to be considered for this role!
You will need to have a solid knowledge of using all Microsoft packages, especially Excel!!
You must be a team player, everyone pitches in to help!
You must actively listen and be proactive, using your own initiative
 
For More Information, Please Get in Contact With Jess Martin at Dynamite Recruitment ASAP!!!

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