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Customer Service Advisor

Vacancy Title: Customer Service Advisor
Contract Type: Permanent
Location: Eastleigh, Hampshire
Industry:
Salary: £8.00 - £9.00 per hour + Full Company Benefits
Start Date: ASAP
REF: BBBH6227_1568993371
Contact Name: Abby Neal
Contact Email: abby.neal@dynamiterecruitment.com
Vacancy Published: 25 days ago

Vacancy Description

Part Time Customer Services Advisor - Claims Trainee

Starting salary of £17,500 P/A Pro Rata + Full Training!!

Part Time - Twilight - Permanent - 20 Hours - See details below!

The Benefits:

Our client offer some of the best company benefits on the South Coast and include:

  • 23 days annual leave rising to 25 days pro rata
  • Onsite restaurant with roast dinners for just £2!!!
  • A car leasing and cycle to work scheme after 6 months service
  • Local car parking and free shuttle bus to the offices
  • Company social and sports events
  • Dental Insurance, Private Medical Insurance etc.
  • Plus so many more!!

Dynamite Recruitment is delighted to represent this corporate client in recruiting a part time Customer Services Advisor - Claims Trainee to join their Eastleigh team.

This is a fantastic opportunity for someone looking for their first office-based customer focused role or for someone who is looking to continue their career within customer services!!

The Role:

  • Handle a variety of incoming calls, answering queries and questions relating to customers insurance policies
  • Ensuring that data protection checks are run on each customer calling in.
  • Collating important relevant information from the customer to open up their claim.
  • Manage customer expectations realistically.
  • Liaising with internal departments with strong and effective communication.
  • Overcoming objections and ensuring the customer receives a fantastic service.

The Twilight Hours:

The hours for this position is Monday to Friday - 5.30pm until 9.30pm. For candidates looking for 25 - 30 hours, there is the opportunity to work until 11pm as overtime!

The Ideal Candidate:

  • Will have some form of customer services experience from ANY industry including hospitality, retail, care, front of house, call centres, contact centres and office environments!!!
  • Will be customer focused with great communication skills and good attention to detail.
  • Must have good basic IT skills and strong written literacy skills.
  • Will be educated to GCSE level or equivalent in both Maths and English.
  • Needs to be able to travel to and from Eastleigh for the hours detailed above - the offices are very easy to get to by bus or car!!

For more information, please apply now or contact Jessica Martin at Dynamite Recruitment!!

Key words: customer service, customer services, sales assistant, advisor, representative, executive, assistant, administrator, contact centre, call centre, inbound, outbound, waitress, waiter, bar staff, receptionist, front of house, insurance, claims, retail, hospitality, calls, call handler, switchboard, reception, data entry, emails, office, part time

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.