Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Portsmouth, Hampshire
Salary: £17500 - £20800 per annum + Full Company Benefits
Start Date: ASAP
Reference: BBBH595103_1565597996
Contact Name: Dynamite Recruitment
Contact Email:
Job Published: August 12, 2019 09:19

Job Description

Customer Service Advisor - Must have Insurance/Claims Experience!

Location: Portsmouth

Salary: £17,500 - £20,800 P/A (depending on experience)


  • 22 days' annual leave + bank holidays
  • Pension
  • Beautiful modern offices with fruit, snacks tea & coffee provided
  • Real career progression opportunities!

Dynamite Recruitment is currently recruiting for a Customer Service Advisor to join a growing, forward-thinking European organisation in a newly created role!

The Customer Service Advisor will be working to deliver high quality and standards of service to customers and supporting junior members of the team!

The ideal Customer Service Advisor will have 18 months+ of insurance/claims experience either within a customer services, complaints or claims handler type role.

The Role:

  • Delivering outstanding customer service over the phone, via email and using webchat
  • Assisting customers as the first port of call and liaising with them throughout their customer journey to completion
  • Managing the customer journey and keeping the customer fully informed at all times
  • Proactively updating and liaising with customers verbally and in writing
  • Assessing customers eligibility to claim against their insurance or other associated products, ensuring strong attention to detail and high standards are adhered to at all times
  • Recording all relevant customer information accurately.

The Hours:

You will work a 2-week shift rota. One week you will work 5 days from 8am - 5pm and then the following week you will work 5 days from 11am - 8pm and this will rotate.

You will be asked work either a Saturday OR a Sunday 4 in every 6 weekends. You will NEVER work a full weekend and will always get two days off!!

The Ideal Customer Service Advisor:

  • Must have 18 months+ of insurance/claims experience in either a claims handling, customer services or complaints type role. Candidates CII qualified or with proven claims management experience are urged to apply and will be considered for the top end of the salary on offer!
  • Must have a clean DBS check and clear credit history - our client is unable to employ anyone with an adverse financial history or unspent criminal records.
  • Will have excellent written and verbal communication skills
  • Must be proactive, with excellent time management skills and the ability to work well under pressure
  • Will be professional, personable, hard-working with a willingness to learn
  • Must have good problem-solving skills, excellent attention to detail and the ability to work both alone and as part of a team.

For more information, please apply now or contact Abby, Amy or Jess at Dynamite Recruitment!!

Key Words: insurance, Cert CII, financial services, motor, home, claims, complaints, FCA, telephone, email, webchat, claims handler, specialist, advisor, handler, representative, customer services, admin, administration, claims assessor, general insurance, mobiles, technology, warranties,

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.