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Customer Service Advisor

Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Bournemouth, Dorset
Industry:
Salary: Up to £18000 per annum + Full Company Benefits
Start Date: ASAP
Reference: BBBH57020_1562601369
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Job Published: July 08, 2019 16:56

Job Description

Customer Service Advisor - Full Training Available!

August 2019 Start Date!!!

Starting salary of £18,000 P/A rising to £19,500 P/A with training + Full Benefits!!

***Full Training Provided***

Full Time - Permanent - See details of hours below!

Dynamite Recruitment is delighted to represent this corporate client in recruiting some Customer Service Advisors to join their Bournemouth team.

This is a fantastic opportunity for someone looking for their first office-based customer focused role OR for someone who is looking to continue their career within sales & customer services!!

The Role:

  • Handle a variety of incoming calls answering queries and questions relating to renewals
  • Ensuring that data protection checks are run on each customer calling in
  • Returning calls to customers wanting to renew their policy
  • Speaking to customers about their requirements and giving them all the information they need in order to decide whether the policy is right for them or not
  • Overcoming objections and ensuring the customer receives a fantastic service

The Hours:

The hours for these positions will vary however you will receive your rota at least 4 weeks in advance!!

Shifts will be between the hours of 8.30am and 8pm Monday to Friday! You will only be on the rota to work 8 hours per day! You will also be required to work NO MORE than every other Saturday from 8.30am to 4pm and you will NEVER work a Sunday!!

The Ideal Candidate:

  • Will have some form of customer services experience from any industry including hospitality, retail, call centres, contact centres and office environments!
  • Will be customer focused and self-motivated to work to get calls answered quickly and effectively.
  • Will have a desire to work in sales or be interested in what a sales role could offer
  • Must have a good eye for detail and have basic IT skills
  • Needs to be able to travel to and from Bournemouth for a variety of shifts as detailed above - the offices are located just a short walk from the Royal Bournemouth Hospital.

For more information, please apply now or contact Abby Neal, Amy West or Jessica Martin at Dynamite Recruitment!!

Key words: sales, assistant, advisor, representative, executive, admin, contact centre, administrator, call centre, customer service, inbound, outbound, CRM, KPI, SLA, waitress, waiter, bar, reception, front of house, insurance, claims, renewals, retention, upselling, cross selling, call handler, front of house, switchboard, hospitality, retail, full time

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.