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Customer Service Advisor

Vacancy Title: Customer Service Advisor
Contract Type: Permanent
Location: Eastleigh, Hampshire
Industry:
Salary: £17500.00 - £19000.00 per annum + Additional benefits
Start Date: 03/06/2019
REF: BBBH5729_1556641502
Contact Name: Dynamite Recruitment
Contact Email: contact@dynamiterecruitment.com
Vacancy Published: 24 days ago

Vacancy Description


Customer Services Advisors - Full Training Available!

£17,500 P/A with 3 pay reviews in the first 18 months!!

Full Company Benefits - See more info below

Full Time - Permanent - Monday to Friday!


Dynamite Recruitment is delighted to be representing one of the top 20 insurance companies in Europe in recruiting some Customer Services Advisors to join their customer services team in Eastleigh. The company is an award winning global organisation with fantastic employee values and over 12,000 employees world-wide!!

The Customer Service Advisor positions come with full training provided so no experience is necessary! You just need to love customer services and have good communication skills!

The Benefits:
Our client offer some of the best company benefits on the South Coast and include:

  • 23 days annual leave rising to 25 days
  • Onsite restaurant with roast dinners for just £2!!!
  • A car leasing and cycle to work scheme after 6 months service
  • Local car parking and free shuttle bus to the offices
  • Company social and sports events
  • Dental Insurance, Private Medical Insurance etc.
  • Plus so many more!!


The Role:

  • Handling a variety of incoming calls, answering queries and questions along the way
  • Liaising with customers, clients and third parties via telephone, emails and letters
  • Working as part of a team to offer fantastic, memorable customer services at all times and ensuring that data protection checks are accurately completed
  • Speaking with customers about claims on their policies and managing customers expectations thoroughly
  • Ensuring information inputted on to the system is done with high levels of accuracy and administration tasks are handled with care


The Hours:
The hours for these positions will vary however you will receive your rota at least 4 weeks in advance!! You will get 4 weeks of training to begin with which will be Monday to Friday 9am to 5pm.

The department is open Monday to Friday from 8am until 6pm and you will be working 37.5 hours per week. The shifts you will work will be either:

  • 8am to 4pm
  • 9am to 5pm
  • 10am to 6pm


NO WEEKENDS!!!
The Ideal Candidate:

  • Will have some form of customer services experience from any industry including hospitality, retail, care, front of house, call centres, contact centres and office environments!!!
  • Will be customer focused with great communication skills and good attention to detail
  • Must have good basic IT skills and strong written literacy skills
  • Will be educated to GCSE level or equivalent in both Maths and English
  • Needs to be able to travel to and from Eastleigh for the shifts detailed above - the offices are very easy to get to by bus or car!!


Interviews will commence w/c ASAP and the confirmed start date for this role is Monday 3rd June!!

For more information on this opportunity, please apply now or contact Amy West or Jessica Martin at Dynamite Recruitment!!

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.