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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Portsmouth
Industry:
Salary: 19500
Reference: 118016700
Contact Name: fran Curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: June 01, 2022 16:47

Job Description

Customer Service Advisor/ Call Handler
 
Location: Portsmouth
 
Salary: £19500 starting salary with fantastic benefits
which include the following 
  • 25 days holiday + bank holidays
  • Health and wellbeing programmes 
  • Occupational health 
  • Personal Contributory Pension Plan
  • Income Protection
  • Life Assurance
  • Healthcare Cash Plan (option to join)
  • Employee Assistance Programme
  • Bounty Payment Scheme
  • Subsidised Gym Membership
  • Christmas Savings Club
  • Transport Season Ticket Loans
  • Free Drinks Vending Machines
  • Free Onsite Parking
  • Company Reward & Recognition Programmes
  • Dental Insurance 
  • Cycle to work schemes
Hours of work: You will work 37.5 hours a week and work a shift rota which would be given you to weeks in advance
You will need to be flexible for 7.5 hour shifts between Monday to Sunday between 8-10pm (it will include you working alternate weekends with two days off during the week )

Start Date : July 2022

Dynamite is currently supporting a well-established organisation who is based in the Portsmouth area.
 
Due to a busy period our client is looking to recruit Customer Service agents to join the organisation immediately

This is a fantastic opportunity for someone who is keen to step into a professional career but hasnt had much experience this far OR for someone with experience looking for a professional company to work within.
 
As a Customer Service Advisor, you will be responsible for:
 
  • You will assist customers with their general enquiries.
  • You will handle enquiries over the telephone and in writing while providing an efficient, courteous, and professional service.
  • Handle complaints should they arise.
  • You will be supporting members accross the UK ensuring that you have a good understanding of the company’s products and services.
  • You will book in appointments using the internal system 
  • You will complete the administration to support your calls 
  • You will liaise with third parties to manage customers expectations 
  • You will identify and proactively seek to resolve and support the needs of every customer and ensure that our service levels are met.
 
As a Customer Service Advisor, you will have/be:
  • The successful candidate will have a passion for providing excellent customer services
  • You must have excellent written and verbal communication skills 
  • Excellent listening skills
  • Attention to detail - You will have the ability to accurately capture and interpret customer information
  • Experience in handling customer complaints and managing customer expectations
  • Strong PC skills - Excellent knowledge of MS packages including Word, Excel, and Outlook.
 
For further information please submit your CV immediately or contact Fran at Dynamite Recruitment urgently!

INDDYN