Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: England
Salary: £19350
Reference: 1251226
Contact Name: Fran Curtis
Contact Email:
Job Published: March 04, 2022 09:47

Job Description

Customer Service advisor  
Location: Kettering  
Salary: £19350 starting salary with fantastic benefits
Which include the following-
  • Full training and support throughout your career
  • Subsidised Gym Membership
  • 25 days holiday PLUS Bank Holidays
  • Regular Health & Wellbeing initiatives and wellbeing services
  • Free onsite parking
  • Reward and recognition scheme
  • A great working environment and supportive Team Leaders who promote exceptional team morale within our Contact Centre
  • Educational trips – the best way to talk to our customers about a destination is to experience it yourself
  • Free hot & cold drinks during your shift (when office based)
  • Close to public transport links and local amenities
  • Up to 10% Company pension scheme
  • Discounts & offers
Hours of work: 37.25 hours per week, 5 x 7.5 hour shifts between Monday and Friday from 8am to 8.30pm and alternate weekends, Saturday and Sunday 8am to 6pm
Start Date : March 2022
Dynamite is currently supporting a well-established organisation who is based in the Kettering area.  
Due to a busy period our client is looking to recruit Customer service advisors to join the organisation immediately.
This is a fantastic opportunity for someone who is keen to step into a professional career but hasn’t had much experience this far OR for someone with experience looking for a professional company to work within.  
As a Customer service advisor, you will be responsible for:  
  • You will assist customers with their general enquiries via email and on telephone
  • You will handle enquiries over the telephone and in writing while providing an efficient, courteous, and professional service.
  • Handle complaints should they arise.
  • You will liaise with third parties to manage customers’ expectations 
  • You will identify and proactively seek to resolve and support the needs of every customer and ensure that our service levels are met.
As a Customer service advisor, you will have/be:
  • The successful candidate will have a passion for providing excellent customer services
  • You must have excellent written and verbal communication skills 
  • Excellent listening skills
  • Attention to detail - You will have the ability to accurately capture and interpret customer information
  • Experience in handling customer complaints and managing customer expectations
  • Strong PC skills - Excellent knowledge of MS packages including Word, Excel, and Outlook.
For further information please submit your CV immediately or contact Fran at Dynamite Recruitment urgently!