Customer Service Advisor  
 
Location: Christchurch
 
Start date : 20th September 2021
 
Duration: 4 month contract with an opportunity to remain permanent and move into a more specialist position where an increase in salary would be offered   
 
Salary: £18830.00 pro rata plus a 5% annual bonus  Plus you would receive a language allowance should you speak a fluent language / several languages of between £950 and £2350.00 additional on top of your basic salary + benefits including

• Free on-site parking
• Free Health Cash Plan for cover towards treatment for dental, prescriptions and many more
• Free annual travel insurance (subject to qualifying criteria)
• Discount on your home and motor insurance
• Salary supplements for using an additional language
• Annual Bonus scheme of approx 5%
• Fully equipped gym and other social club facilities.

  Hours – Monday to Friday 9am until 5pm in training, once completed will be a shift pattern (8-8,9-5,10-6,12-8,1-9) and work one weekend day every 2 weeks.  
 
Dynamite Recruitment is working with a leading global provider of professional services and technology solutions to the insurance industry.   They are a profitable, growing organisation that is highly regarded in the insurance industry, employing some of the industry’s ‘best in class’ professionals and technical experts.  
 
As a Customer Service Advisor, you will be working in their award-winning contact centre, ensuring that each customer receives first class service.  
 
As a Customer Service Advisor, you will be responsible for:

• Taking in coming calls from customers.
• If customers are not covered explaining to them why and help them to understand.
• Providing an empathetic approach to customers, ensuring the process is as simple as possible for the customers.
• Try to resolve disputes from customers, escalate where necessary.
• Update the systems with relevant and up to date information.

  As a Customer Service Advisor, you will have/be:

• Confident in handling incoming calls.
• Feel at ease using complex computer systems.
• High levels of attention to detail.
• A devotion to helping customers, especially those who are distressed.
• Able to reassure customers in their time of need and display high levels of empathy.
• Remain calm and organised under pressure.
• High levels of patience.

  Please submit your CV immediately.
 
INDDYN