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Vacancy Title: Customer Service Advisor
Contract Type: Contract
Location: Christchurch
Industry:
REF: 1182409
Contact Name: Fran Curtis
Contact Email: fran.curtis@dynamiterecruitment.com
Vacancy Published: 18 days ago

Vacancy Description

 
Customer Service Advisor  
 
Location: Christchurch
 
Start date : 20th September 2021
 
Duration: 4 month contract with an opportunity to remain permanent and move into a more specialist position where an increase in salary would be offered   
 
Salary: £18830.00 pro rata plus a 5% annual bonus  Plus you would receive a language allowance should you speak a fluent language / several languages of between £950 and £2350.00 additional on top of your basic salary + benefits including
  • Free on-site parking
  • Free Health Cash Plan for cover towards treatment for dental, prescriptions and many more
  • Free annual travel insurance (subject to qualifying criteria)
  • Discount on your home and motor insurance
  • Salary supplements for using an additional language
  • Annual Bonus scheme of approx 5%
  • Fully equipped gym and other social club facilities.
  Hours – Monday to Friday 9am until 5pm in training, once completed will be a shift pattern (8-8,9-5,10-6,12-8,1-9) and work one weekend day every 2 weeks.  
 
Dynamite Recruitment is working with a leading global provider of professional services and technology solutions to the insurance industry.   They are a profitable, growing organisation that is highly regarded in the insurance industry, employing some of the industry’s ‘best in class’ professionals and technical experts.  
 
As a Customer Service Advisor, you will be working in their award-winning contact centre, ensuring that each customer receives first class service.  
 
As a Customer Service Advisor, you will be responsible for:
  • Taking in coming calls from customers.
  • If customers are not covered explaining to them why and help them to understand.
  • Providing an empathetic approach to customers, ensuring the process is as simple as possible for the customers.
  • Try to resolve disputes from customers, escalate where necessary.
  • Update the systems with relevant and up to date information.
  As a Customer Service Advisor, you will have/be:
  • Confident in handling incoming calls.
  • Feel at ease using complex computer systems.
  • High levels of attention to detail.
  • A devotion to helping customers, especially those who are distressed.
  • Able to reassure customers in their time of need and display high levels of empathy.
  • Remain calm and organised under pressure.
  • High levels of patience.
  Please submit your CV immediately.
 
INDDYN