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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Chichester
Industry:
Reference: 1179178
Contact Email: fran.curtis@dynamiterecruitment.com
Job Published: August 31, 2021 15:03

Job Description

Customer Service Advisor
 
Location: Chichester
 
Hourly rate - £8.91 per hour.
 
Hours – Monday to Friday 9am until 5pm in training, once completed will be a shift pattern (8-8,9-5,10-6,12-8,1-9) and work one weekend day every 2 weeks.
 
Dynamite Recruitment is working with a leading global provider of professional services and technology solutions to the insurance industry.
 
They are a profitable, growing organisation that is highly regarded in the insurance industry, employing some of the industry’s ‘best in class’ professionals and technical experts.
 
As a Customer Service Advisor, you will be working in their award-winning contact centre, ensuring that each customer receives first class service.
 
As a Customer Service Advisor, you will be responsible for:
  • Taking in coming calls from customers.
  • If customers are not covered explaining to them why and help them to understand.
  • Providing an empathetic approach to customers, ensuring the process is as simple as possible for the customers.
  • Try to resolve disputes from customers, escalate where necessary.
  • Update the systems with relevant and up to date information.
 
As a Customer Service Advisor, you will have/be:
  • Confident in handling incoming calls.
  • Feel at ease using complex computer systems.
  • High levels of attention to detail.
  • A devotion to helping customers, especially those who are distressed.
  • Able to reassure customers in their time of need and display high levels of empathy.
  • Remain calm and organised under pressure.
  • High levels of patience.
 
Please submit your CV immediately.

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