Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Portsmouth
Reference: 1111567
Contact Name: fran curtis
Contact Email:
Job Published: July 12, 2021 17:46

Job Description

Customer Service & Administrator
Portsmouth Salary: £20,000

Hours of work: 08:30am – 17:30 pm   
Dynamite Recruitment is proud to be working in partnership with a very well established business in Portsmouth who offer a specialist service to their customers 

Our client is looking to recruit a Customer Services & Administrator to join their long-established team to enhance the development of the department. 

Your main responsibilities as a Customer Service Administrator are as follows:
  • Liaise with customers with their enquiries from booking consignments through to confirmation of delivery
  • To assist customers via email and on the telephone 
  • Provide progress updates and information in a polite and professional manner via email and the telephone
  • Managing POD's
  • Liaising with third parties both internally and externally
  • Full range of administration tasks including data processing, KPI reporting, scanning updating the internal data management system.
  • Handle queries and complaints in a professional nature in line with companies procedures
  • Enhance the customer journey and experience
The ideal candidate will have:
  • Excellent customer service skills and experience
  • Good administration skills and experience
  • Strong attention to detail
  • Excellent communication skills
  • A professional and polite “can do” attitude