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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Portsmouth
Industry:
Salary: 20000.00
Start Date: Immediate start
Reference: 111620600
Contact Name: Francesca Curtis
Contact Email: contact@dynamiterecruitment.com
Job Published: April 13, 2021 12:01

Job Description

Customer Service Advisor  

Location: Portsmouth
 
Salary: £20,000 per annum
 
Plus, fantastic benefits which include but are not limited to
  • Holiday pay
  • Free car parking
  • Fantastic progression opportunities
  • Pension
Hours of work: 08:30am – 17:30pm   
 
Start Date : Immediate start available  

Dynamite Recruitment is proud to be working in partnership with a very well-established Transport and Logistics business in Portsmouth that offer a specialist service to their customers. 
 
Our client is looking to recruit a Customer Services Advisor to join their long-established team to enhance the development of the department. 
 
Your main responsibilities as a Customer Service Advisor are as follows:
  • Liaise with customers with their enquiries from booking consignments through to confirmation of delivery.
  • Provide progress updates and information in a polite and professional manner via email 
  • Liaising with third parties both internally and externally
  • Full range of administration tasks including data processing, KPI reporting, updating the internal data management system.
  • Handle queries and complaints in a professional nature in line with company procedures
  • Enhance the customer journey and experience.
  The ideal Customer Service Advisor will have:
  • Previous experience in a customer service / customer focused position
  • Ideally have had office-based customer service experience.
  • Good administration skills and experience
  • Strong attention to detail
  • Excellent communication skills
  • A professional and polite “can do” attitude.
  • Experience in customer service ideally in a transport / logistics / shipping capacity would be advantageous although this is not essential.
To be considered for this amazing Customer Service position please submit your Cv or Call Fran Curtis Immediately at Dynamite recruitment