Customer Service Call handler
Hours of work: 40 hours per week between 8am and 5pm Monday to Friday
Salary: £19,344 per annum
Dynamite recruitment is currently working in partnership with a very well established service provider who have offices based across the UK .
Due to growth our client is now looking for a Customer Service Co-ordinator to work within a specialist customer service team based in the Portsmouth offices.
The ideal person will have previous experience of working within a telephone based customer service position OR call centre environment and have the ability to work to deadlines.
As a Customer Service Advisor / Call Handler you will be responsible for assisting specialist clients via email and the telephone with their enquiries and emergencies.
You will take information for the client and log the details accurately onto the internal system, you will then raise work to be completed and distribute the work to third parties whilst coordinating this .
- To act as a help desk operator and first point of contact for customers
- To record accurate information on work to be completed, location, customer, trade required and the description of the work to be completed.
- To manage requests from customers from the initial enquiry through to completion
- Complaint handling should this arise
- To record accurate information for materials to be ordered including; catalogue code, quantity, time required, and special order notes for materials team or delivery driver.
- Place material orders with suppliers, and chase progress when required, ensuring they can meet a delivery time.
- Contact third parties regarding materials, orders and deliveries to keep them informed and updated as to progress when there is a change to delivery expectation.
- To record information directly into the system
- General administration , data processing filing faxing etc
- Identify any issues with work to be completed or orders and manage this with the client
The ideal person will:
- Be able to multi task
- Have previous experience of dealing with customers on the telephone and via email –( ideally within a contact centre / call centre although this is not essential)
- Will be able to make a decision and take responsibility for each enquiry
- Will have good attention to detail and PC skills and experience
- Will be very customer focused and be looking to go the extra mile for your customer
- Be flexible in your working hours to be able to support the delivery of the service; be reliable and dependable; identify issues and record them, along with other measures as necessary;
- Good understanding of the Geographical area ,the best routes, and travel times between different locations
- Will have your own transport due to the location of the business
To be considered please submit your CV Immediately
Key words # customer service , call handler , call centre , coordinator , administration , facilities maintenance