Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Portsmouth
Reference: 1030915
Contact Name: Fran Curtis
Contact Email:
Job Published: March 29, 2021 11:31

Job Description

Customer Service Advisor 
Location: Portsmouth
Salary: £20,000 per annum
Hours of work: 08:30am – 17:30pm   
Dynamite Recruitment is proud to be working in partnership with a very well established business in Portsmouth who offer a specialist service to their customers in the logistics industry.  Our client is looking to recruit a Customer Services Advisor to join their long established team to enhance the development of the department. 

Your main responsibilities as a Customer Service Administrator are as follows:
  • Liaise with customers with their enquiries from booking consignments through to confirmation of delivery
  • Provide progress updates and information in a polite and professional manner via email and the telephone
  • Liaising with third parties both internally and externally
  • Full range of administration tasks including data processing, KPI reporting, updating the internal data management system.
  • Handle queries and complaints in a professional nature in line with companies procedures
  • Enhance the customer journey and experience
The ideal candidate will have:
  • Experience in customer service ideally in a transport / logistics / import / Export capacity
  • Good administration skills and experience
  • Strong attention to detail
  • Excellent communication skills
  • A professional and polite “can do” attitude

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