Vacancy Description
Customer Service Advisor (Logistics)
Location: Portsmouth
Salary: £20,000 per annum
Hours of work: 08:30am – 17:30pm
Dynamite Recruitment is proud to be working in partnership with a very well established business in Portsmouth who offer a specialist service to their customers in the logistics industry. Our client is looking to recruit a Customer Services Advisor to join their long established team to enhance the development of the department.
Your main responsibilities as a Customer Service Administrator are as follows:
The ideal candidate will have:
Location: Portsmouth
Salary: £20,000 per annum
Hours of work: 08:30am – 17:30pm
Dynamite Recruitment is proud to be working in partnership with a very well established business in Portsmouth who offer a specialist service to their customers in the logistics industry. Our client is looking to recruit a Customer Services Advisor to join their long established team to enhance the development of the department.
Your main responsibilities as a Customer Service Administrator are as follows:
- Liaise with customers with their enquiries from booking consignments through to confirmation of delivery
- Provide progress updates and information in a polite and professional manner via email and the telephone
- Liaising with third parties both internally and externally
- Full range of administration tasks including data processing, KPI reporting, updating the internal data management system.
- Handle queries and complaints in a professional nature in line with companies procedures
- Enhance the customer journey and experience
The ideal candidate will have:
- Experience in customer service ideally in a transport / logistics / shipping capacity
- Good administration skills and experience
- Strong attention to detail
- Excellent communication skills
- A professional and polite “can do” attitude