Customer Service Advisor (Logistics)
 
Location: Portsmouth
Salary: £20,000 per annum
Hours of work: 08:30am – 17:30pm   
 
Dynamite Recruitment is proud to be working in partnership with a very well established business in Portsmouth who offer a specialist service to their customers in the logistics industry.  Our client is looking to recruit a Customer Services Advisor to join their long established team to enhance the development of the department. 
Your main responsibilities as a Customer Service Administrator are as follows:

• Liaise with customers with their enquiries from booking consignments through to confirmation of delivery
• Provide progress updates and information in a polite and professional manner via email and the telephone
• Liaising with third parties both internally and externally
• Full range of administration tasks including data processing, KPI reporting, updating the internal data management system.
• Handle queries and complaints in a professional nature in line with companies procedures
• Enhance the customer journey and experience

 
The ideal candidate will have:

• Experience in customer service ideally in a transport / logistics / shipping capacity
• Good administration skills and experience
• Strong attention to detail
• Excellent communication skills
• A professional and polite “can do” attitude