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Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type: Permanent
Location: Southampton
Industry:
Salary: £22,000 - £24,000
Reference: 1154978
Contact Email: contact@dynamiterecruitment.com
Job Published: August 02, 2021 14:16

Job Description

Customer Service Administrator
Southampton
£22,000 - £24,000
 
Benefits:
  • 21 days holiday
  • Healthcare cash back scheme
  • Employee discounts on high street and restaurants
  • Long service award scheme
  • Life Assurance
 
Dynamite Recruitment are pleased to be recruiting for our client based in Southampton that are looking to recruit for a Customer Service Administrator to support the team during this busy period
 
Core requirements include:
  • Establish and evolve relationships with internal and external customers, providing a continuous high standard of customer service and account management.
  • Responsible for setting up new business or orders and pro-actively managing an effective new customer on-boarding process.
  • Manage customer orders for equipment purchase, rental, and short-term hire.
  • Support the Sales and Key Account Managers and Directors with sales related activity, such as pricing documents and customer equipment lists.
  • Skilled at managing multiple tasks within tight timescales.
  • Organise and maintain customer equipment records in order to keep track of financial transactions.
  • Manage specifically assigned customers as well as deliver against wider team objectives.
  • Essential duties and responsibilities
  • Main point of contact for all customer sales related enquires made via telephone/and or email activity.
  • Record sales leads on the Customer Relationship Management database.
  • Process customer orders through to dispatch and successful delivery within established timescales.
  • Work with internal colleagues based at various Hubs across the UK to ensure that orders are dispatched/delivered on time and in line with customer expectations.
  • Maintain customer records to ensure capture and maintenance of key customer information (contact details, site details).
  • Raise invoices following successful delivery of equipment to customer sites, including consolidated invoices on a monthly basis.
  • Process and track all equipment rental orders and collections and ensure monthly customer billing is correct.
  • Manage requests for both Short and Long term Hire equipment including the delivery and collection through the Hubs.
  • Produce and communicate accurate and timely reports to key stakeholders and customers.
 
Ideally you will have:
  • Educated to GCSE level or above with a grade C (or equivalent) pass or above in English and Maths
  • NVQ/SNVQ qualifications
  • Previous experience in a similar role/environment
  • Competent user of Microsoft Office Applications
  • Strong communicator- excellent telephone manner and email etiquette
  • Customer centric
  • Ability to multi-task and work to tight deadlines
  • Highly organised
  • IT literate
If this sounds like your next role, please get in touch with Shannon Preston at Dynamite Recruitment on 02392 455422